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For Companies At a Glance
- Tasks: Engage with customers, conduct tours, and close leasing deals in a vibrant environment.
- Company: Moda is revolutionising rental living with next-gen neighbourhoods in Birmingham.
- Benefits: Enjoy competitive pay, performance incentives, and ongoing professional development.
- Other info: Be part of a people-first culture that values integrity, commitment, and loyalty.
- Why this job: Join a dynamic team, smash targets, and make a real impact in luxury living.
- Qualifications: Experience in sales or lettings, strong communication skills, and a proactive attitude required.
The predicted salary is between 30000 - 42000 £ per year.
Moda, Loudon’s Yard, is looking for a Leasing Associate who will be responsible for meeting lease‑up targets and the ongoing re‑let of apartments, ensuring residents receive a positive and memorable leasing experience.
THE ROLE
- First point of contact for leasing administration enquiries
- Follow up leads, register and understand individuals’ rental requirements and match them to available apartments
- Arrange viewings for all enquiries in a timely manner and provide a first‑class experience tour, presenting all aspects of Moda, Embassy Boulevard in line with brand values
- Manage tenancy applications from accept through to move‑in, ensure a follow‑up process and that the vetting process is carried out
- Progress referencing, liaising with the referencing provider and applicants
- Accurately record and process customer information, recording feedback for management reporting and use
- Meet agreed KPI’s as set by the Leasing Manager, including notifying broadband, utility suppliers and council tax of new and ending tenancies for resident set‑up
- Coordinate inventory production, working closely with the Lettings Manager
- Escalate any end‑of‑tenancy charge disputes to the Lettings Manager
- Increase revenue through alternative investment streams, parking and facility hire
- Report on competitor analysis, resident service reports and headline rent prices in partnership with the Lettings Manager
- Actively drive sales and retention of resident services and effectively negotiate tenancy renewals
- Collaborate with the team to develop best‑in‑class delivery and operating procedures
- Consistently deliver the Moda service standards to residents and all visitors to the building
THE IDEAL CANDIDATE
- Previous experience in residential property (hospitality or private renting sector preferred)
- Excellent verbal and written communication and persuasion skills
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Pro‑active, able to use initiative to enhance the reputation of the building and think outside the box to increase business revenue
- Professional presentation, confident and outgoing in nature
- Well organised, able to multitask, problem‑solve and work well under pressure
- Strong team player, supporting colleagues when required and confident in putting forward suggestions and ideas
- Experienced in working to targets with attention to detail, understanding the importance of achieving deadlines and ensuring quality output
- Great understanding of the city, its people, culture and social scene
BE MORE YOU
- Birthdays off work
- Discounts on leading global brands
- Regular health checks and access to subsidised mental health and wellness services
If you’re up for the challenge, send a copy of your CV and a supporting statement on how you meet the knowledge, experience and skill set to pauk@loudonsyard.moda
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Leasing Associate employer: Moda Living Ltd
Contact Detail:
Moda Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the Build to Rent model, as it's preferred for this role. Understanding how it differs from traditional rental models will help you engage more effectively with potential residents and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your negotiation skills! Since closing deals is a key responsibility, being able to confidently handle objections and promote value over price will set you apart. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network within the Birmingham property market. Attend local events or join online forums related to residential lettings. Building connections can provide valuable insights and may even lead to referrals or recommendations for the Leasing Associate position.
✨Tip Number 4
Showcase your customer service skills in any interactions you have. Whether it's through social media or networking events, demonstrating your passion for resident satisfaction will resonate well with the hiring team at Moda.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential lettings or hospitality sales. Emphasise any achievements related to meeting targets and delivering exceptional customer service, as these are key for the Leasing Associate role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and customer satisfaction. Mention specific examples of how you've successfully converted leads or improved customer experiences in previous roles, aligning with the responsibilities outlined in the job description.
Showcase Your Skills: Highlight your negotiation skills and ability to handle objections confidently. Provide examples of how you've successfully closed deals or upsold products/services in past positions, as this will resonate well with the hiring team.
Research and Reflect: Familiarise yourself with Moda's values and culture. Reflect on how your personal values align with theirs, particularly around integrity, commitment, and loyalty. This will help you convey a genuine interest in the company during the application process.
How to prepare for a job interview at Moda Living Ltd
✨Showcase Your Sales Skills
As a Leasing Associate, your ability to sell is crucial. Prepare examples of how you've successfully converted leads into sales in previous roles. Highlight your negotiation skills and any specific targets you've exceeded.
✨Understand the Product
Familiarise yourself with the properties you'll be leasing. Know the features, benefits, and unique selling points of each apartment. This knowledge will help you conduct compelling tours and answer any questions confidently.
✨Demonstrate Customer-Centricity
Emphasise your commitment to providing a five-star customer experience. Be ready to discuss how you've tailored solutions to meet customer needs in the past and how you plan to do so in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think about how you would handle objections during a sale or manage multiple enquiries effectively.