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For Companies At a Glance
- Tasks: Engage with customers, conduct tours, and close leasing deals in a vibrant environment.
- Company: Moda is revolutionising rental living with next-gen neighbourhoods in Birmingham.
- Benefits: Enjoy competitive pay, performance incentives, and ongoing professional development.
- Why this job: Join a dynamic team, smash targets, and make a real impact in luxury living.
- Qualifications: Experience in sales or lettings, strong communication skills, and a proactive attitude required.
- Other info: Be part of a people-first culture that values integrity, commitment, and loyalty.
The predicted salary is between 30000 - 42000 £ per year.
About Moda
At Moda, we’re redefining rental living by delivering and operating next-generation neighbourhoods where people live, work and play.
We are looking for exceptional Leasing associates in Birmingham who thrives on smashing targets and delivering a five-star customer experience. We have a number of opportunities across our 3 luxury schemes in the vibrant city of Birmingham, including in our brand-new flagship development due to launch later this year.
As a Leasing Associate, you will play a critical role in driving sales, maximising occupancy, and delivering a world-class leasing experience. You’ll be the front line of our sales engine—building relationships, converting leads, conducting exceptional viewings and ensuring our residents receive a seamless and premium onboarding journey.
This is not just a job — it’s a golden opportunity to be part of something spectacular.
We want the best of the best, so if that sounds familiar, we want to hear from you!
Key Responsibilities
SALES & CUSTOMER CONVERSION
• Proactively follow up inbound leads, qualify prospects, and convert enquiries into leases.
• Understand customer requirements and align them with available apartments to deliver tailored solutions.
• Conduct compelling in-person and virtual tours, highlighting apartment features and lifestyle benefits across the development.
• Close deals by confidently handling negotiations, overcoming objections, and promoting value over price.
• Track and meet weekly and monthly leasing KPIs, conversion rates, and pipeline targets.
REVENUE GENERATION
• Drive additional revenue by upselling lifestyle amenities, premium apartment features, parking, and event space.
• Actively promote tenancy renewals and negotiate favourable lease extensions.
• Identify new commercial opportunities and recommend strategies to boost ancillary income.
• Monitor market conditions and provide regular feedback to the Leasing Manager to support dynamic pricing strategies.
MARKETING & LEAD ENGAGEMENT
• Manage all incoming enquiries from multiple channels, ensuring timely and personalised follow-ups.
• Partner with the marketing team to optimise lead generation and engagement campaigns.
• Use and update accurately CRM systems to track customer journeys and provide reporting on conversion funnel performance.
• Gather and report customer feedback post-viewing to help refine sales messaging and marketing collateral.
Operational & Administrative Excellence
• Support the full leasing lifecycle: applications, referencing, tenancy agreements, move-in packs, and post-move follow-ups.
• Ensure all required payments are secured prior to move-in and assist residents in setting up recurring rent payments.
• Maintain accurate customer and leasing records across internal systems.
• Liaise with utility and broadband providers to ensure smooth transitions for incoming and outgoing residents.
What You’ll Need to Succeed
Experience & Background
• Proven track record in residential lettings, hospitality sales, or private rental sector.
• Experience working to and exceeding targets in a fast-paced, customer-centric environment.
• Familiarity with the Build to Rent model is preferred.
• Attention to detail is key to ensure accurate data and reporting.
Sales & Customer Skills
• Energetic self-starter with a passion for sales, service, and resident satisfaction.
• Excellent negotiation skills with a commercial mindset and closing ability.
• Confident, outgoing communicator with strong verbal and written skills.
• Well-presented and highly organised with strong attention to detail.
Attitude & Approach
• Proactive, dynamic, and results-driven—ready to own targets and challenge the status quo.
• Collaborative team player who thrives on sharing success and contributing to shared goals.
• Always looking for ways to add value and suggest improvements to systems, sales strategy, or customer experience.
The Moda Promise
• Competitive salary with performance-based incentives.
• Ongoing professional development and training.
• A chance to grow within one of the UK’s most innovative residential brands.
• Be part of a people-first culture where integrity, commitment, and loyalty are more than words.
Core Values
INTEGRITY – We build trust through honesty and transparency.
COMMITMENT – We go all in—financially, ethically, and operationally.
LOYALTY – We foster long-term relationships with our teams and residents.
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Leasing Associate employer: Moda Living Ltd
Contact Detail:
Moda Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the Build to Rent model, as it's preferred for this role. Understanding how it differs from traditional rental models will help you engage more effectively with potential residents and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your negotiation skills! Since closing deals is a key responsibility, being able to confidently handle objections and promote value over price will set you apart. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network within the Birmingham property market. Attend local events or join online forums related to residential lettings. Building connections can provide valuable insights and may even lead to referrals or recommendations for the Leasing Associate position.
✨Tip Number 4
Showcase your customer service skills in any interactions you have. Whether it's through social media or networking events, demonstrating your passion for resident satisfaction will resonate well with the hiring team at Moda.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential lettings or hospitality sales. Emphasise any achievements related to meeting targets and delivering exceptional customer service, as these are key for the Leasing Associate role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and customer satisfaction. Mention specific examples of how you've successfully converted leads or improved customer experiences in previous roles, aligning with the responsibilities outlined in the job description.
Showcase Your Skills: Highlight your negotiation skills and ability to handle objections confidently. Provide examples of how you've successfully closed deals or upsold products/services in past positions, as this will resonate well with the hiring team.
Research and Reflect: Familiarise yourself with Moda's values and culture. Reflect on how your personal values align with theirs, particularly around integrity, commitment, and loyalty. This will help you convey a genuine interest in the company during the application process.
How to prepare for a job interview at Moda Living Ltd
✨Showcase Your Sales Skills
As a Leasing Associate, your ability to sell is crucial. Prepare examples of how you've successfully converted leads into sales in previous roles. Highlight your negotiation skills and any specific targets you've exceeded.
✨Understand the Product
Familiarise yourself with the properties you'll be leasing. Know the features, benefits, and unique selling points of each apartment. This knowledge will help you conduct compelling tours and answer any questions confidently.
✨Demonstrate Customer-Centricity
Emphasise your commitment to providing a five-star customer experience. Be ready to discuss how you've tailored solutions to meet customer needs in the past and how you plan to do so in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think about how you would handle objections during a sale or manage multiple enquiries effectively.
