Deputy Manager in Birmingham

Moda provides exceptional living experiences. We’ve redefined renting in the UK by creating vibrant, stylish spaces to live, work, and play. With a focus on wellness, design, service, and community, we aim to set new standards for urban living. Join us as Assistant Manager and play a key role in shaping the future of renting at Moda. You’ll deliver best-in-class customer experience, driving innovation and elevating the resident experience.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

• Deliver first class customer service and resident engagement.
• Contribute to the smooth and efficient operation whilst providing excellent standards of customer service and care.
• Conduct regular walk rounds of all internal areas to highlight any areas that require attention and to ensure the environment is safe, clean and well presented.
• Ensure customer feedback is used to constantly improve the services offered.
• Carry out inventories and mid tenancy inspections using dedicated software systems checking for faults or damage and arranging repairs via the maintenance team.
• Support the customer check out experience including inspections and reports.
• Work with the senior onsite team to procure supplies for site.
• Day to Day supervision of on-site team and vendors.
• Drawing up a shift Rota for staff and arrange replacement in cases of absence.

• Assist in the administration of all environmental services (pest control, waste management, landscaping, consumables, hygiene, and services to the retailers).
• Report any accidents/incidents or identify training needs to line management.
• Assist in emergency situations including suspect packages and fire incidents.
• Keep up to date with operational issues.
• Attend regular management meetings to report on the quality standards.
• Assist in setting up amenity areas for events from time to time.
• Completes the daily transactions and tasks related to the financial operation of the community, including various reporting, and oversight of day-to-day operations.
• Follows the Company’s established procedures related to evictions and tenancy violations, including potential resident communications and/or acting as a point of contact between credit control and the on-site team.
• Processes resident move-outs by reviewing tenancy terms and notice requirements, including move out checks and any applicable damage charges.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Including managing lease expirations and overall lead on retention.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance manager, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing overall operations, conducting community tours, providing updates and information about the community’s performance, and responding to reporting/client requests as needed.

• Excellent analytical skills.
• Excellent interpersonal skills.
• Proactive and dynamic, taking ownership of all of core duties.
• Strong verbal and written communication skills.
• Accuracy and attention to detail.
• Experience of working to targets.

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to paul@loudonsyard.moda. Think you’re up for the challenge and want to show us what you’re made of? Send us a copy of your CV and why you want to join Moda.