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- Tasks: Lead a dynamic team and ensure top-notch customer service at our concession stand.
- Company: Join Moda In Pelle, a brand known for stylish, high-quality footwear.
- Benefits: Enjoy competitive pay, bonuses, discounts, and generous leave.
- Why this job: Be part of a fast-paced environment where your leadership can shine.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 50 years. We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design and complete comfort for our customers.
We are seeking a dynamic and experienced Concession Manager to oversee daily operations at our concession stand. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for delivering outstanding customer service. This role involves supervising staff, managing sales and merchandising, and ensuring the smooth functioning of the concession area. The position offers an exciting opportunity for individuals with retail management experience to lead a team in a fast-paced environment, ensuring operational excellence and customer satisfaction.
Responsibilities- Lead and supervise the concession team, ensuring high standards of customer service and operational efficiency.
- Manage daily sales transactions, cash handling, and inventory control with accuracy and integrity.
- Oversee merchandising displays to maximise sales potential and maintain visual appeal.
- Develop staff schedules to ensure adequate coverage during operating hours.
- Train new team members on company policies, customer service protocols, and safety procedures.
- Monitor sales performance and implement strategies to meet or exceed targets.
- Maintain cleanliness and organisation of the concession area in compliance with health and safety regulations.
- Handle customer enquiries, complaints, and feedback professionally via phone or in person.
- Coordinate with suppliers for stock replenishment and manage stock levels effectively.
- Prepare reports on sales, inventory, and staff performance for senior management.
- Proven management experience within retail or food service environments.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills, including phone etiquette and organisational abilities.
- Experience in supervising staff, managing sales targets, and merchandising strategies.
- Organisational skills to handle multiple tasks efficiently in a busy setting.
- Administrative experience related to stock control and reporting processes.
- Multilingual or bilingual abilities are desirable to enhance communication with diverse customers.
- Demonstrated time management skills with the ability to prioritise tasks effectively.
- Previous experience in retail or sales management is advantageous.
- A proactive attitude with excellent organisational skills to ensure smooth daily operations.
- Competitive salary.
- Performance related bonus scheme.
- Stakeholder pensions.
- Generous discounts.
- Generous annual leave allowance.
- Incentives for FREE SHOES.
This position offers an engaging environment where leadership qualities are valued. We welcome applicants who are organised, communicative, and eager to contribute to our team's success.
Job Types: Full-time, Permanent
Benefits: Company pension, Store discount
Work Location: In person
Concession Manager in Windsor employer: Moda in pelle
Contact Detail:
Moda in pelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager in Windsor
✨Tip Number 1
Get to know the company inside out! Research Moda in Pelle's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management. Think about how you would handle specific scenarios, like managing a team during peak hours or resolving customer complaints.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Concession Manager in Windsor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to manage a concession stand and deliver top-notch customer service.
Tailor Your CV: Make sure your CV highlights relevant experience in retail management. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Concession Manager role without any hiccups!
How to prepare for a job interview at Moda in pelle
✨Know Your Stuff
Before the interview, make sure you research Moda in Pelle thoroughly. Understand their brand values, product range, and what sets them apart in the footwear market. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved sales performance. Be ready to discuss your leadership style and how you motivate others.
✨Customer Service is Key
Since this role focuses on outstanding customer service, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to customer satisfaction and operational excellence.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face in the concession area, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.