At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join the supportive team at Moda in Pelle during peak trading.
- Benefits: Gain valuable experience in a fast-paced retail environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the voice of our brand and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26100 - 31900 £ per year.
Full Time | Fixed-Term (August 2026 – February 2027)
Are you passionate about delivering exceptional customer service?
Moda in Pelle , we're looking for enthusiastic and customer-focused
Customer Service Advisors to join our Head Office team on a fixed-term contract to support us throughout our busy peak trading period.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering an outstanding customer experience.
About the Role
As a Customer Service Advisor, you'll be the voice of Moda in Pelle, supporting our customers across a variety of channels including telephone, email and live chat.
You'll manage customer enquiries from both our online and retail stores, working to provide first-contact resolution wherever possible whilst delivering a friendly, professional and personalised experience.
Working closely with colleagues across the business, you'll help ensure every customer enjoys a seamless experience from enquiry through to resolution during our busiest time of year.
What you'll be doing?
- Deliver outstanding customer service via telephone, email and live chat.
- Resolve customer queries efficiently with a focus on first-contact resolution.
- Support customers with orders, deliveries, returns, refunds and product enquiries.
- Assist our retail stores with customer-related queries and order support.
- Process customer payments and refunds accurately and securely.
- Maintain accurate customer records using our CRM systems.
- Manage customer contact queues to ensure service level agreements are met.
- Complete a variety of administrative tasks, including order management and outbound customer calls.
- Work collaboratively with teams across the business to achieve the best outcomes for our customers.
- Act as a proud ambassador for the Moda in Pelle brand.
About You
We're looking for someone who is customer-focused, organised and enjoys working in a fast-paced environment.
You'll ideally have
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office and the ability to learn multiple systems.
- The ability to prioritise workloads and meet deadlines.
- A positive, proactive attitude with a genuine passion for helping customers.
- Confidence communicating with colleagues across all areas of the business.
- A willingness to learn, develop and embrace feedback.
- Experience using Zendesk or similar customer service platforms.
- Experience supporting customers via live chat.
- Knowledge of CRM and back-office systems.
- Experience handling customer complaints and finding effective resolutions.
Why Join Moda in Pelle?
At Moda in Pelle, our people are at the heart of everything we do.
You'll join a supportive, collaborative team where you'll play a key role in delivering an exceptional customer experience during one of our busiest and most exciting times of the year.
Whether you're looking to build on your customer service experience or gain valuable experience within a thriving retail Head Office environment, we'd love to hear from you.
Moda in Pelle is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to be themselves.
We welcome applications from people of all backgrounds and experiences and are committed to providing equal opportunities throughout our recruitment process and employment.
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Customer Service Agent in Leeds employer: Moda in pelle
Moda in Pelle offers an exceptional work environment in Harrogate, where you can thrive as a Retail Store Leader. With a strong emphasis on team building and professional development, employees enjoy a vibrant culture that fosters collaboration and innovation. The company provides competitive benefits and opportunities for growth, making it an ideal place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Moda in pelle.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Moda in pelle. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Moda in pelle.
How to prepare for a job interview at Moda in pelle
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Moda in pelle's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Moda in pelle offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
