At a Glance
- Tasks: Supervise floor activities and ensure an engaging visitor experience at Moco Museum.
- Company: Join the vibrant Moco Museum, a hub for bold and immersive art in London.
- Benefits: Enjoy a high-energy work environment, team events, and exclusive discounts.
- Other info: Flexible hours, including weekends; a place to grow and belong.
- Why this job: Be part of a creative team that celebrates fresh ideas and inclusivity.
- Qualifications: 2 years in operations or service management; art knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart.
Join us in a unique opportunity to work at Moco Museum London! As a Junior Duty Manager, it is your duty to supervise all floor activities, ensuring a seamless and engaging experience for visitors while maintaining Moco’s high standards. You will assist visitors, monitor Floor Crew performance, and support the overall operations of the museum. In this role, you will work closely with Operations Managers, accurately and efficiently completing assigned tasks while also taking an active leadership role in guiding and motivating the Crew. Your attentiveness, problem-solving skills, and ability to foster a positive and high-performing team environment will directly contribute to the museum’s success.
KEY RESPONSIBILITIES
- Visitor Experience: Ensure a high level of customer service and visitor satisfaction by monitoring operations, including ticketing, information desks, and visitor services. Guide visitor flow and address any issues or concerns to enhance the visitor experience. Oversee the implementation of visitor engagement initiatives and special events to promote interaction with exhibits and programs. On duty as a trained guided tour when necessary.
- Staff Management: Supervise crew members to ensure smooth operation and adherence to museum policies and procedures. Ensure optimal team allocation to defined positions for efficiency in serving visitors. Give feedback to the crew and address any performance issues in collaboration with the Operations Managers. Share input about the crew to help the Operations Managers prepare the bi-annual performance appraisals and attend the meetings selected by the Operations Managers to expand experience.
- Operations Coordination: Coordinate opening and closing procedures. Coordinate Crew members. Seek advice from the Operations Managers when needed and report any issues. Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff. Monitor the premises indoor and outdoor cleaning, ensure follow-up and report on cleanliness. Collect feedback from the Crew.
- Emergency Response: Act as a key point of contact during emergency situations, such as evacuations, medical emergencies, or security incidents. Implement emergency response procedures and coordinate with relevant authorities to ensure the safety and security of all individuals within the museum premises. Organize the safety protocol training.
REQUIREMENTS
- At least 2 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business.
- Fluency in English is required.
- Excellent communication and interpersonal skills, with a collaborative approach to problem-solving.
- Flexible schedule, including availability on weekends and holidays.
- Knowledge of art and design is a plus but not a must.
- Degree-level education (preferably Business Administration).
WHAT MOCO OFFERS
Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.
In addition, we provide the following benefits:
- A high energy work environment that will keep you on your toes and inspire you to think outside the box.
- Fun internal team events.
- Exclusive discount on merchandise and admission to enjoy our art with your loved ones.
- Opportunity to develop yourself and to execute your ideas.
Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.
Junior Duty Manager employer: Moco Museum
Moco Museum London is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Junior Duty Manager, you will not only play a pivotal role in enhancing visitor experiences but also benefit from a dynamic environment that encourages personal growth and innovative thinking. With exciting team events, opportunities for professional development, and a commitment to making art accessible to all, Moco offers a unique workplace where you can truly belong.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Moco Museum. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Moco Museum
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We think you need these skills to ace Junior Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Moco Museum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Moco Museum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
