Store Team Leader in City of Westminster

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart.

As a Team Lead, you will serve as a vital link between management and frontline staff, ensuring effective communication, implementing strategies, and fostering a positive team environment. You will lead by example, providing guidance and support to Sales Associates while actively contributing to the achievement of sales targets and operational objectives.

• Communicate effectively with the sales team, conveying goals, expectations, and feedback from management.
• Lead by example, demonstrating excellent customer service and product knowledge.
• Assist in training and onboarding new Sales Associates, ensuring they are equipped with the knowledge and skills to succeed.
• Provide ongoing coaching and support to Sales Associates, helping them to improve performance and achieve individual and team goals.
• Assist with inventory management tasks, including restocking shelves, conducting stock checks, and organizing merchandise displays.
• Collaborate with management to identify opportunities for process improvements and operational efficiencies.
• Act as a point of contact for Sales Associates, addressing questions, concerns, and escalations as needed.
• Foster a positive and inclusive team environment, promoting teamwork, collaboration, and a shared sense of purpose.
• Assist in coordinating special events, promotions, and visual merchandising initiatives.
• Adhere to company policies and procedures, ensuring compliance with all operational standards and guidelines.
• Perform other duties as assigned to support the overall functioning of the store.

• Previous retail experience preferred, with a passion for art and culture.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
• Ability to thrive in a fast‑paced environment and adapt to changing priorities.
• Flexible schedule, including availability on weekends and holidays.
• Education or training in art or design is a plus, not a must.

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward‑looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team‑building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary
• A high energy work environment that will keep you on your toes and inspire you to think outside the box
• A fun and social annual engagement calendar of internal team events
• Exclusive discount on merchandise and admission to enjoy our art with our loved ones
• Opportunity to develop yourself and to execute your ideas

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London – Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean‑Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.