Director of Professional Services

Mobysoft Manchester, England, United Kingdom Director of Professional Services Mobysoft Manchester, England, United Kingdom Direct message the job poster from Mobysoft Location: Manchester (Hybrid working/2 days on site) Start: ASAP Who we are: Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation. Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service. Role Overview A member of the Operational Management Team (OMT) with operational responsibility for the ongoing development, delivery and commercialisation of quality delivery and valued support services to clients. The role encompasses leadership, collaboration and coaching, commerciality, financial management within delegated responsibilities, and a passion for delivering value to clients. Key Accountabilities, Activities and Decision Areas Managing a complex portfolio of implementations, migrations, and business transformation. These programmes of work are strategically critical to the business and require management across multiple internal and external functions and stakeholders. Operational leadership for professional services including project delivery, technical implementation, product optimisation and customer service. Functional Accountabilities Project and Programme Management Deliver a complex portfolio of projects, prioritise effectively, assess, and manage risk. Maximise customer and business outcomes and satisfaction as demonstrated through financial and operational KPI’s. Confidently use of programme management tools and techniques that are appropriate for the situation, partnered with dynamism and flexibility in order to achieve the right outcomes. Identify and manage dependencies across teams and disciplines, ensuring that stakeholders understand critical paths through projects and delivery management. APM (PMQ/MSP or higher) accreditation highly desirable. Relationship Management Develop and maintain relationships with key customers, stakeholders, and partners Operational leadership of the Professional Services team Identify opportunities for revenue growth and work with sales and marketing teams to capitalise on these opportunities Collaborate with product development teams to ensure customer feedback and requirements are incorporated into product development roadmaps Provide valued contribution to the wider Operational Management Team (OMT) Technical Experience and/or understanding of common enterprise architectures, technologies, tooling and principles, including but not limited to, data mastering, ETLs, information security, workflows, SQL scripting, APIs, process modelling, Service Desk and insight visualisation. Commercial Positively contribute to the business revenue and gross service margin as well as broader support for key metrics relating to ARR and EBITDA. Lead on productising, promoting, pricing and positioning of solution offerings and services. Work with commercial leadership to implement and drive commercial impact from partnership agreements. Operate within required cost centre parameters. People Management To lead, manage, and motivate the team by: Leading, managing and inspiring the team to promote team working, continuous improvement and learning. Proactively drive employee engagement initiatives across the team leading to a positive Employee Net Promoter Score (eNPS) Coaching direct reports in appropriate leadership and management techniques to ensure required culture is embedded across the department. Ensuring the appropriate application of HR policies and procedures in the department e.g., sickness absence management processes, dignity at work, discipline recognises political, regulatory, market, technological and commercial needs to innovate. Creates a supportive environment of continuous improvement where people are encouraged to learn from their mistakes. Financial Management, Risk