Head of HR Operations FTC in Manchester

Job Introduction

Turning Point is a leading health and social care provider committed to making a difference in peoples lives. We are seeking an experienced and inspiring Head of HR Operations to join our People Leadership Team during an exciting period of transformation. This is a fixed‑term contract for the duration of 18 months. This is a Manchester based role, with usually one or two days a week in the office and the rest working from home and/or traveling to Turning Point sites as required.

Why this role?

This is a strategic leadership opportunity to backfill our substantive Head of HR Operations, who is being seconded to lead the implementation of our new HR Information System. You will play a pivotal role in maintaining and strengthening our HR operational foundations, with a strong emphasis on legal and regulatory compliance.

What You’ll Lead

• People Services
• Payroll
• Employee Relations
• Recruitment

Key Responsibilities

• Ensure robust compliance with employment law, regulatory requirements and internal governance standards
• Oversee risk management across HR operations, embedding strong controls and assurance processes
• Lead and inspire operational teams to deliver high‑quality, efficient services that meet stakeholder expectations and give a good colleague and manager experience
• Drive process optimisation and continuous improvement, leveraging technology and automation where possible
• Provide expert guidance on complex employee relations cases, ensuring consistency and fairness
• Monitor and report on compliance, risk, and operational performance to senior stakeholders

About You

• Proven experience in a senior HR leadership role within a complex organisation
• Deep knowledge of employment law, compliance frameworks and HR governance
• Strong track record in managing risk and resolving complex employee relations issues
• Ability to balance strategic oversight with hands‑on operational leadership
• Excellent stakeholder engagement and communication skills

About Us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don\’t just offer you a job we offer you a career.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package. You will get 34 days paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

• Salary: competitive salary Frequency Annual
• Job Reference: turningp/TP/131/12260
• Contract Type: Fixed Term
• Job Category: Human Resources
• Business Unit: Support Functions
• Location: Manchester / hybrid, United Kingdom
• Contract Details: Full‑time
• Working Hours: 37 hours per week