Insight Performance and Data Manager

Overview

Job Introduction

Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.

We need a passionate and experienced person to take on the role of Insight Performance & Data Manager for our City & Hackney Substance Use Treatment Service, as part of our Insight team. The role is based at our Hackney service but allows for hybrid working. The expectation being a minimum of 2 days per week in the office. The interviews will be held remotely on Wednesday 11th February 2026.

Responsibilities

• Respond to regular and ad-hoc reporting requirements which cover varied audiences from team level to senior management team and up to commissioner level.
• Help find ways to showcase performance and celebrate the great work our services and staff deliver, looking beyond commissioner and contract KPIs and into best practice.
• Demonstrate the ability to get the best out of teams, using leadership and influencing skills.
• Quickly research and understand the social value of the work we do, alongside local, regional and sector competitors.
• Make recommendations and suggestions on where our services and organization should go.
• Provide information to improve operational effectiveness and, consequently, improve the quality of lives for the people we support.

Ideal Candidate / Qualifications

• Experience in preparing and commanding large volumes of data, navigating databases and Excel to compile engaging data that drives performance and tells a story.
• Ability to convert complex problems into manageable, bite-sized solutions, including collaboration with others inside and outside the organisation to agree the best approach.
• Experience working with client management systems is advantageous, particularly in supporting service process and improving data quality.
• Experience in line management or supervision of direct reports is desirable, particularly in supporting team development, performance management, and day-to-day coordination.
• Knowledge of health and social care or substance misuse and public health data sets is advantageous but not required.

About Us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Benefits

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 33 days\’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attachments

• RC Performance Data Manager Role Profile .pdf

Job Details

• Salary £37,048 per annum (£33,415 + £3,633 ILW)
• Frequency Annual
• Job Reference turningp/TP/131/12505
• Contract Type Permanent
• Closing Date 4 February, 2026
• Job Category IMT
• Business Unit Support Functions
• Location London, United Kingdom
• Posted on 22 January, 2026
• Contract Details Full-time
• Working Hours 37 hours per week

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