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- Tasks: Lead a team to provide emotional support in a welcoming Crisis Café environment.
- Company: Join a leading not-for-profit health and social care provider dedicated to positive change.
- Benefits: Enjoy 31 days of paid holiday, competitive salary, and career development opportunities.
- Why this job: Make a real difference in mental health support while developing your leadership skills.
- Qualifications: Experience in mental health support and team supervision is essential.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30800 - 38500 £ per year.
We are delighted to announce an exciting opportunity to join our Crisis Café team, a vital service dedicated to supporting individuals experiencing mental health challenges. Our mission is to provide a safe, welcoming, and non-judgmental space where people can access immediate emotional support and practical guidance outside of traditional clinical settings. The Crisis Café offers a calm environment for those in distress, helping to reduce the need for emergency interventions. Our approach focuses on early intervention, empowerment, and recovery, ensuring that every visitor feels heard, respected, and supported.
Role Responsibility
- You will be responsible for developing and delivering the community aspect of the service by establishing and managing a range of community‑based outreach settings that provide person‑centred emotional support and signposting to individuals experiencing a mental health crisis.
- An integral aspect of the role is to develop and maintain effective partnerships with a range of other agencies across the county and organisation to promote and maintain a cohesive approach to crisis management.
- You will design, deliver and review a range of crisis interventions, including group work across the outreach provision.
- You will have line‑management responsibility for a team of 2‑4 Recovery Workers.
The Ideal Candidate
- You need to have a good understanding of the challenges experienced by people with mental health difficulties and associated complex needs.
- We are looking for candidates with experience of supervising a team and of working towards achieving individual and team objectives.
- Ability to work in a recovery‑orientated, person‑centred and non‑judgemental manner is essential.
- You need to have a proven track record in managing incidents of verbal and physical aggression.
About Us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person, so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career, we want to support you in every way we can with our total reward package. You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.
Salary and Contract Details
- Salary: £30,800 per annum.
- Contract Type: Permanent.
- Contract Details: Full‑time.
- Closing Date: 16 January 2026.
- Job Reference: Stafford cafe – Team Leader/12402.
- Job Category: Management and Leadership.
- Business Unit: Mental Health.
Crisis Café Team Leader employer: Moby Call
Contact Detail:
Moby Call Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Café Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express why you're excited about the Crisis Café role. Share personal stories or experiences that highlight your commitment to mental health support.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to crisis management and team leadership. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it there. It shows initiative and makes it easier for us to keep track of your application.
We think you need these skills to ace Crisis Café Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health shine through. We want to see how much you care about supporting individuals in crisis and how your values align with our mission at the Crisis Café.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and working with individuals facing mental health challenges. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Team Leader.
Be Person-Centred: Remember to emphasise your ability to work in a person-centred and non-judgemental manner. We value candidates who can show empathy and understanding, so share any experiences that illustrate this approach in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Crisis Café team.
How to prepare for a job interview at Moby Call
✨Know Your Stuff
Make sure you understand the mental health challenges faced by individuals and the importance of a non-judgmental approach. Brush up on crisis intervention strategies and be ready to discuss how you've applied these in past roles.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your experience in supervising a team. Prepare examples of how you've successfully managed a team, resolved conflicts, and achieved objectives together.
✨Emphasise Community Engagement
Talk about your experience in building partnerships with other agencies. Highlight any outreach initiatives you've led or been part of, and how they contributed to a cohesive approach to crisis management.
✨Prepare for Scenario Questions
Expect questions about handling incidents of verbal and physical aggression. Think of specific situations where you managed such incidents effectively, focusing on your calmness and recovery-oriented approach.
