Administration Team Leader - Herefordshire

At Turning Point, we support people across the UK to overcome substance use issues. An exciting opportunity has arisen to join our team as an Admin Team Leader based in our Hereford office in the West Midlands. Your leadership and administration skills will make a real difference to the lives of people we work with.

As a Team Leader you will assist the Operations Manager in ensuring that our service is delivered to the highest standard, underpinned by person-centred values and a deep commitment to recovery-focused support. You will help lead a team that is ambitious not only for the recovery journeys of the individuals we support, but also for the professional growth and development of every team member.

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Main duties of the job:

As the Admin Team Leader in the Herefordshire Recovery Service, you will be responsible for managing, leading and supporting the admin team to deliver excellence in all aspects of the administration services that support our service delivery, working smartly and innovatively. This will involve working closely with the leadership team and clinical staff. The role is interesting and varied including; supervising an admin team working across the county, responsible for local finance and allocated budgets working closely with the clinical team ensuring the accurate and timely printing of prescriptions and clinic bookings.

You will ensure Turning Point's vision and values are embedded in the team and will work closely within our multi-disciplinary team, to ensure the best possible outcomes for the people we support. Part of the role will also involve working closely with local partners and stakeholders to enhance the effectiveness of the service.

Our central hub is in Hereford, with satellite provision in Leominster, Ross, Bromyard, Kington, and Ledbury, so a flexible approach and an ability and willingness to travel to other sites is essential.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don’t just offer you a job we offer you a career.

Note: We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

You will have a proven track record of leading and supporting a team, with experience of delivering supervision and appraisal, as well as being able to guide and support staff to achieve the best outcomes for the people we support.

To achieve these goals, you will need a background in clinical administration ideally with experience of prescription management gained within the substance use field or similar. Add to that your first-class communication, leadership, flexibility to tasks, interpersonal and relationship-building skills and you will quickly establish yourself as an important and effective member of our team. You must have a high level of IT skills with a good understanding of data reporting systems and excellent organisation and communication skills and accurate minute taking. Ability to remain calm and resilient in high pressure environments.

A full driving licence and use of a car is essential. Previous similar management experience or management qualification is desirable.

You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.

Experience

• Essential

• Ability to demonstrate leadership and management skills required
• Experience of office management
• Ability to use Microsoft Office applications to a high standard
• Ability to work as part of a team, demonstrating support to other team members and other teams
• Good written and oral communication skills
• Customer focused approach to both internal and external customers

• Previous experience of working in a health and social care setting
• Previous line management experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Turning Point

Address: 1 Offa Street, Hereford, HR1 2LH

Employer's website: https://www.turning-point.co.uk/