Administration Team Leader

Interviews for this role will be taking place via MS Teams on 06/02/2026. At Turning Point, we support people across the UK to overcome substance use issues. An exciting opportunity has arisen to join our team as an Admin Team Leader based in our Hereford office in the West Midlands. Your leadership and administration skills will make a real difference to the lives of people we work with.

As a Team Leader you will assist the Operations Manager in ensuring that our service is delivered to the highest standard, underpinned by person‑centred values and a deep commitment to recovery‑focused support. You will help lead a team that is ambitious not only for the recovery journeys of the individuals we support, but also for the professional growth and development of every team member. You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long‑term goals and work to your strengths.

Role Responsibility

As the Admin Team Leader in the Herefordshire Recovery Service, you will be responsible for managing, leading and supporting the admin team to deliver excellence in all aspects of the administration services that support our service delivery, working smartly and innovatively. This will involve working closely with the leadership team and clinical staff. The role is interesting and varied including supervising an admin team working across the county, responsible for local finance and allocated budgets working closely with the clinical team ensuring the accurate and timely printing of prescriptions and clinic bookings. You will ensure Turning Points vision and values are embedded in the team and will work closely within our multi‑disciplinary team, to ensure the best possible outcomes for the people we support. Part of the role will also involve working closely with local partners and stakeholders to enhance the effectiveness of the service. Our central hub is in Hereford, with satellite provision in Leominster, Ross, Bromyard, Kington, and Ledbury, so a flexible approach and an ability and willingness to travel to other sites is essential.

The Ideal Candidate

You will have a proven track record of leading and supporting a team, with experience of delivering supervision and appraisal, as well as being able to guide and support staff to achieve the best outcomes for the people we support. To achieve these goals, you will need a background in clinical administration ideally with experience of prescription management gained within the substance use field or similar. Add to that your first‑class communication, leadership, flexibility to tasks, interpersonal and relationship‑building skills and you will quickly establish yourself as an important and effective member of our team. You must have a high level of IT skills with a good understanding of data reporting systems and excellent organisation and communication skills and accurate minute taking. Ability to remain calm and resilient in high pressure environments. A full driving licence and use of a car is essential. Previous similar management experience or management qualification is desirable. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.

About Us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether it's ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package that includes 25 days paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus, the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees Turning Point Benefits.

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closed date.