At a Glance
- Tasks: Govern and improve operational performance of Digital Out of Home estate using data and insights.
- Company: Global, a leading media and entertainment company with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by shaping performance measurement across a nationwide digital estate.
- Qualifications: Strong analytical skills, technical understanding, and commercial awareness required.
The predicted salary is between 50000 - 60000 £ per year.
This role is responsible for governing, understanding and improving the operational performance of Global's Digital Out of Home estate. Sitting within Technology's Outdoor Digital Service Management team, but working across the wider business, you will provide clear visibility of how our screens, platforms, and partners are performing, and where this impacts commercial outcomes. You will use data, insight, and structured oversight to highlight risks, identify opportunities and ensure performance issues are visible, acted upon and driving required improvements.
As a Service Performance Manager at Global, you will:
- Performance Insight, Improvement & Visibility (40%): Establish a clear, trusted view of estate performance across uptime, faults, and campaign delivery. Use centralised monitoring platforms and data sources to identify trends, risks, and areas of underperformance to support and drive Continuous Service Improvement initiatives. Present insight in a way that drives understanding and action across both technical and commercial teams.
- Service Governance & Oversight (30%): Provide structured oversight of performance within internal teams and external partners. Drive visibility, accountability, and coordinated improvement activity where service levels, operational standards, or commercial outcomes are not being achieved. Support the ongoing development and standardisation of service performance frameworks, KPIs, SLAs, operational thresholds and service health metrics across the estate.
- Commercial Performance Support (20%): Work with stakeholders across Technology and Commercial teams to highlight where service performance impacts revenue, brand, campaign delivery, or asset utilisation. Provide data-led insight to support improved outcomes and reduce revenue leakage.
- Monitoring & Analytics Development (10%): Support the evolution of Global's monitoring, analytics and operational insight capabilities. Contribute to platform requirements, automation opportunities, and emerging AI-driven analysis to improve how service performance is measured, predicted, understood and acted upon.
What Success Looks Like:
- Established clear and consistent reporting on estate performance.
- Identified key drivers of underperformance and ensured visibility at the right level.
- Improved visibility of operational performance and estate health across stakeholders.
- Highlighted areas where service performance impacts revenue or delivery.
- Built strong relationships across Technology and Commercial teams.
- Built strong relationships with partner organisations responsible for maintenance and monitoring of our estate.
- Contributed to improvements in monitoring and performance insight capabilities with the team developing our monitoring environment.
What You'll Need:
- Analytical thinking: Comfortable working with data to identify trends, risks, and opportunities.
- Technical understanding: Familiarity with large-scale distributed digital infrastructure environments, including connectivity, monitoring, maintenance operations, digital signage and service support models.
- Commercial awareness: Understanding of how performance impacts delivery, revenue, and client outcomes - the bigger picture.
- Influence & communication: Ability to clearly articulate issues and confidently drive action, improvements and alignment without direct line authority.
- Proactive approach: Self-starting, curious, and motivated to improve how performance is understood and acted upon.
- Attention to detail: High level of accuracy in ensuring reporting, analysis, and communications are polished and on-brand.
- Data analysis capability: Able to produce meaningful insight using established analytical techniques and translate findings into clear, actionable narratives.
- Digital fluency: Comfortable using modern digital tools, including AI-enabled platforms, to enhance analysis, reporting, and productivity.
- Delivery awareness: Experience operating in or alongside project and service delivery environments with multiple concurrent priorities.
What You'll Love About This Role:
- Think Big: Help shape how performance is measured across a complex, nationwide digital estate.
- Own It: Take responsibility for creating clarity from data and making performance visible to stakeholders.
- Keep it Simple: Turn complex technical information into straightforward, meaningful insight that can be consumed across the Outdoor business to understand how the estates are performing.
- Better Together: Partner with Engineering, Product, Data, Digital, Outdoor Technology, Commercial and our partners to deliver a coherent, scalable platform that the whole organisation benefits from.
Service Performance Manager employer: MOBOLISE
At Global, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Service Performance Manager, you will have the opportunity to drive meaningful improvements across our Digital Out of Home estate while working alongside talented professionals in a dynamic environment. With a strong focus on employee growth, we offer continuous development opportunities and encourage a proactive approach to problem-solving, ensuring that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Performance Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Global's Digital Out of Home estate and think about how your skills can improve their performance. Show them you mean business!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Service Performance Manager
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your analytical thinking in your application. We want to see how you can work with data to identify trends and risks, so share examples of how you've done this in the past!
Keep It Relevant:Tailor your application to the role of Service Performance Manager. Use the job description as a guide and make connections between your experience and the responsibilities listed. This helps us see why you're a great fit!
Communicate Clearly:Your ability to articulate issues and drive action is key. In your written application, be clear and concise. Show us that you can turn complex information into straightforward insights that everyone can understand.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at MOBOLISE
✨Know Your Data
As a Service Performance Manager, you'll be working with data constantly. Brush up on your analytical skills and be ready to discuss how you've used data to identify trends or improve performance in previous roles. Bring examples of how your insights have led to actionable outcomes.
✨Understand the Tech Landscape
Familiarise yourself with large-scale digital infrastructure and service support models. Be prepared to talk about your technical understanding and how it relates to operational performance. This will show that you can bridge the gap between technical and commercial teams effectively.
✨Communicate Clearly
You’ll need to articulate complex issues simply. Practice explaining technical concepts in layman's terms. Think about how you can present your insights in a way that drives understanding and action across different teams, as this is crucial for the role.
✨Show Proactivity
Demonstrate your proactive approach by sharing examples of how you've taken initiative in past roles. Discuss any Continuous Service Improvement initiatives you've led or contributed to, and how they impacted performance positively. This will highlight your motivation to drive improvements.
