Principal AI Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Overview of the Role

• Lead pre‑sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks.
• Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross‑platform integrations.
• Collaborate with AEs and SEs to build hands‑on prototypes and demos using Agentforce and integrated external agents.
• Develop thought leadership content - demo templates, whitepapers, enablement sessions - focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends.
• Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization.

You are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!

Responsibilities

• Understand Agent Interoperability – Map and integrate external agents from hyperscalers (e.g., Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate.
• Enable Conversational & Background Agents – Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs.
• Drive Prompt Engineering & Lifecycle Strategy – Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement.
• Build Hands‑On Demos & Prototypes – Co‑create quick prototypes (< 2 weeks) with AEs demonstrating integration between Agentforce and external agents or services.
• Lead Pre‑Sales Workshops – Facilitate whiteboarding, deep‑dive sessions, and quick enablement for customers and internal teams.
• Advise on Data & Integration – Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies.
• Support Early Adoption – Occasionally assist in proof‑of‑value engagements post‑sale by tuning agents and guiding customers toward self‑sufficient enablement.
• Own Technical Architecture Decisions – Oversee data modeling, identity resolution, real‑time vs. batch patterns, data graph design, and activation strategies within D360.
• Own Technical Enablement – Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently.

Required Qualifications

• Technical Pre‑Sales/Consulting – 7+ years of hands‑on experience designing and delivering data, analytics, and AI architectures in enterprise environments.
• Salesforce Expertise – Hands‑on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services.
• External Ecosystem Knowledge – Strong understanding of external agent ecosystems and interoperability.
• Proven Track Record – Experience in prompt engineering, agent lifecycle management, and hands‑on prototype development.
• AI & ML Expertise – Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.
• Data Stack Knowledge – Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC).
• Hands‑On Development – Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter.
• Excellent Communication – Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions.
• Curiosity & Continuous Learning – Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting‑edge technologies.

Preferred Qualifications

• Advanced Integration – Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A).
• Governance & Observability – Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices.
• Cross‑Platform Background – Background in cross‑platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows).
• Multimodal Pipelines – Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services.
• Advanced AI/ML Frameworks – Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker.
• Education – BS in Computer Science, Engineering, Data Science, or equivalent technical field.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

If you would like to apply under the UK Disability Confident Scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive and free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. The same applies to compensation, benefits, promotion, training, and other employment matters. We are a recognized Disability Confident member under the UK Government Disability Confident employer scheme.