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- Tasks: Provide top-notch technical support and solutions for customers, both remotely and onsite.
- Company: Join a leading Managed Services Provider with 20 years of exceptional client support experience.
- Benefits: Enjoy opportunities for career growth, hands-on experience, and a dynamic work environment.
- Why this job: Be part of a supportive team, solve real-world problems, and make a difference for SMEs.
- Qualifications: Experience in technical support, especially with Microsoft 365, networking, and customer relations is essential.
- Other info: A driving license is required for customer site visits; potential for management role advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.
The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.
You will possess strong technical knowledge and commercial experience of working with the following:
- Microsoft 365 solutions (Exchange, Entra, Intune etc.)
- SharePoint & Teams site management
- Windows Server Management, Active Directory, database management, group policy, security, user and group management
- Network, Firewall & IP Telephony
- Windows and Apple Mac OS
- RDS / Terminal Services
- Microsoft Azure
- PowerShell
The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2nd line support, or an experienced 1st line support, ready to move into 2nd line. A driving license is essential to allow for visits to customer sites.
This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.
Technical Support Technician in Marlow, Buckinghamshire employer: Mobilus Limited.
Contact Detail:
Mobilus Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician in Marlow, Buckinghamshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 solutions and Windows Server Management. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in a Managed Service Provider environment. Be ready to share specific examples of how you've successfully resolved technical issues and onboarded new customers, as this will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you had to adapt quickly to unexpected challenges. This could involve discussing how you approached a complex technical issue or how you managed customer expectations during a service outage.
✨Tip Number 4
Since the role involves direct customer interaction, practice your communication skills. Be prepared to explain technical concepts in simple terms, as this will help you build rapport with clients and demonstrate your personable nature.
We think you need these skills to ace Technical Support Technician in Marlow, Buckinghamshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with Microsoft 365 solutions, Windows Server Management, and networking. Use specific examples to demonstrate your problem-solving skills and adaptability.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your previous experience with Managed Service Providers and how it has prepared you for this position. Be sure to include your interpersonal skills and ability to build customer relationships.
Showcase Technical Skills: When detailing your technical skills, be specific about your experience with tools like PowerShell, Microsoft Azure, and database management. Highlight any certifications or training that are relevant to the job description.
Prepare for Potential Questions: Think about common interview questions related to technical support roles. Prepare answers that showcase your problem-solving abilities and your approach to customer service. Consider scenarios where you've successfully resolved technical issues.
How to prepare for a job interview at Mobilus Limited.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Microsoft 365 solutions, Windows Server Management, and other relevant technologies. Highlight specific examples of how you've solved technical problems in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical technical issues. Approach these scenarios methodically, explaining your thought process and how you would arrive at a solution. This will showcase your analytical skills and ability to think on your feet.
✨Emphasise Customer Relationship Skills
Since the role involves direct interaction with customers, it's crucial to convey your interpersonal skills. Share experiences where you've successfully built relationships or resolved customer issues, highlighting your personable nature and adaptability.
✨Prepare for Onsite Visit Discussions
As the position requires onsite visits, be ready to discuss your approach to customer visits. Talk about how you would prepare for these visits, manage time effectively, and ensure customer satisfaction during your interactions.
