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For Companies At a Glance
- Tasks: Provide technical support and solutions for customers, both remotely and onsite.
- Company: Join a leading Managed Services Provider with 20 years of exceptional client support experience.
- Benefits: Enjoy opportunities for career growth and development into management roles.
- Why this job: Be part of a dynamic team, solving real-world tech problems and building customer relationships.
- Qualifications: Experience in 1st or 2nd line support, with strong knowledge of Microsoft solutions and networking.
- Other info: A driving license is required for customer site visits.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time.
You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.You will possess strong technical knowledge and commercial experience of working with the following:Microsoft 365 solutions (Exchange, Entra, Intune etc.)SharePoint & Teams site managementWindows Server Management, Active Directory, database management, group policy, security, user and group managementNetwork, Firewall & IP TelephonyWindows and Apple Mac OSRDS / Terminal ServicesMicrosoft AzurePowerShellThe Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers.
Your experience will ideally be in-line with 2 nd line support, or an experienced 1 st line support, ready to move into 2 nd line. A driving license is essential to allow for visits to customer sites.This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.TPBN1_UKTJ
Technical Support Technician employer: Mobilus Limited.
Contact Detail:
Mobilus Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 solutions and Windows Server Management. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in a Managed Service Provider environment. Be ready to share specific examples of how you've successfully resolved technical issues or implemented solutions for customers, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing for scenario-based questions. Think about common technical problems you've encountered and how you approached them, as this will highlight your analytical thinking and adaptability.
✨Tip Number 4
Since customer interaction is key, practice your communication skills. Be prepared to explain complex technical concepts in simple terms, as this will demonstrate your ability to connect with clients and provide excellent support.
We think you need these skills to ace Technical Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical support and Managed Service Providers. Emphasise your skills with Microsoft 365 solutions, Windows Server Management, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and adaptability. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Highlight Customer Interaction Experience: Since the role involves direct customer interaction, be sure to include any previous experience where you've communicated effectively with clients. This could be through onsite visits or remote support, demonstrating your personable approach.
Showcase Continuous Learning: Mention any relevant certifications or training you've completed, particularly in areas like Microsoft Azure, PowerShell, or networking. This shows your commitment to staying updated in the field and your readiness for the challenges of the role.
How to prepare for a job interview at Mobilus Limited.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Microsoft 365 solutions, Windows Server Management, and networking. Highlight specific examples of how you've solved technical problems in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical technical issues. Approach these scenarios methodically, explaining your thought process and how you would arrive at a solution. This will showcase your analytical skills and ability to think on your feet.
✨Emphasise Customer Interaction Experience
Since the role involves direct communication with customers, share your experiences in customer service. Discuss how you've built relationships and resolved issues effectively, as this will highlight your interpersonal skills and adaptability.
✨Prepare for Onsite Visit Questions
As the position requires onsite visits, be ready to talk about your driving experience and how you manage time effectively when travelling to client locations. This shows that you are organised and understand the logistics involved in providing support.
