At a Glance
- Tasks: Manage partnerships and optimise delivery performance to drive sales and customer engagement.
- Company: Leading UK hospitality business with a vibrant restaurant community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunity to work closely with various teams and enhance your career.
- Why this job: Make a real impact on customer experiences and brand success in a hands-on role.
- Qualifications: 3+ years in marketing or partnerships, with strong analytical and organisational skills.
We are delighted to be working in partnership with one of the UK’s leading hospitality businesses, with 59 restaurants across the country, each serving its own unique community. As their marketing team expands, they are looking for an Account Manager to own day-to-day Out of Restaurant performance across delivery platforms and partnerships, including promotions and menu execution.
In this high impact and hands-on role, you will own performance, build strong partner relationships and turn well-executed activity into measurable results against commercial objectives. As the main point of contact for partners, the work will include end-to-end setup, delivery and optimisation of partner promotions, from build through to performance review, ensuring they generate incremental sales and remain commercially viable.
Key Responsibilities include:
- Design promotional mechanics and campaign plans across delivery and promotional partners that drive incremental sales, improve conversion and increase customer engagement, aligned to commercial objectives and operational capability.
- Support the delivery and optimisation of partner campaigns, from briefing and setup through to live execution and post-campaign review.
- Work closely with Brand, Food, Finance and Operations to ensure campaigns are clearly defined, executable and accurately delivered.
- Own day-to-day performance across delivery platforms (Deliveroo, Uber Eats, Just Eat), ensuring menus, pricing, availability and promotions are accurately built and maintained.
- Monitor and optimise key OOR performance metrics including sales value, order volumes, average order value, conversion and customer ratings.
- Own the build, maintenance and optimisation of menus across digital in-restaurant and delivery platforms, ensuring menus support conversion and customer choice.
- Track and analyse the performance of delivery and promotional activity, working with Finance to understand impact on sales, conversion and ROI.
The ideal candidate will have around 3+ years in a commercial, partnerships, trading, channel or operational marketing role (hospitality, retail or FMCG preferred). They will have experience of managing third-party partners or platforms, such as delivery platforms, loyalty schemes, promotional or affiliate-style partners. Proven experience in delivering promotions or offers end-to-end is essential, as well as strong commercial awareness, with experience balancing sales growth, margin considerations and partner commitments. They will be confident analysing performance and reporting on outcomes, with the ability to translate data into clear, practical recommendations. This will be someone who with meticulous organisational skills and a confident and proactive nature.
This is a fantastic and rewarding opportunity to work at the heart of customer experiences in a varied and exciting role, with a high level of ownership and impact, making a huge difference to the overall brand.
Account Manager in London employer: Mobilus Limited
Join one of the UK's leading hospitality businesses, where you will thrive in a dynamic and supportive work culture that values innovation and collaboration. As an Account Manager, you will enjoy opportunities for professional growth while making a tangible impact on customer experiences across 59 unique restaurants. With a focus on employee development and a commitment to excellence, this role offers a rewarding career path in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mobilus Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mobilus Limited
Don't be shy about reaching out to Mobilus Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mobilus Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mobilus Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
