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- Tasks: Provide top-notch support to healthcare professionals and solve interesting technical issues.
- Company: Reputable software company leading in Clinical Intelligence solutions.
- Benefits: Career development opportunities, collaborative team environment, and a chance to make a real impact.
- Why this job: Join a friendly team and help improve patient outcomes through innovative technology.
- Qualifications: Technical degree and experience in application support, SQL, and ticketing tools.
- Other info: Office-based role with parking available; must be a licensed driver.
The predicted salary is between 28800 - 43200 £ per year.
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.
In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities.
Responsibilities
- Take incoming support calls from customers and provide assistance as required.
- Monitor incoming support tickets and ensure response within the agreed SLAs.
- Analyse customer issues, diagnose and resolve where possible.
- Escalate the issue for assistance from the development team if required.
- Maintain and track and close support issues on Jira.
- Install and customise applications for new customers.
- Run training sessions for new users.
- Test bug fixes released by the development team before delivery to the customer.
The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers – this role requires application or software support experience.
Notes
Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.
This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
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Application Support Analyst employer: Mobilus Limited
Contact Detail:
Mobilus Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how your experience with SQL and ticketing tools like JIRA can shine through in your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Real examples make a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with SQL, Windows, and any relevant ticketing tools like JIRA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenging issues in the past. We’re all about solving problems here at StudySmarter, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Mobilus Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL, Windows, and databases. Be ready to discuss how you've used these skills in previous roles, as this will show your potential employer that you're not just familiar with the tools, but you can also apply them effectively.
✨Familiarise Yourself with JIRA
Since you'll be using JIRA for tracking support issues, it’s a good idea to get comfortable with it before the interview. If you can, try to demonstrate your understanding of how ticketing systems work and share any relevant experiences where you’ve successfully managed support tickets.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common issues you might encounter in application support. Consider how you would diagnose and resolve these problems, and be ready to explain your thought process clearly during the interview.
✨Show Off Your Communication Skills
As a first point of contact for healthcare professionals, clear communication is key. Practice explaining complex technical concepts in simple terms, and be prepared to showcase your ability to listen and respond to customer needs effectively.
