Head of Sales – Renault Group Brands (Renault, Dacia and Alpine) in Maple Cross

Reporting to the Senior Head of Sales Operations, the role holder is responsible for leading a team of field-based Account Managers to deliver MFS Qualitative [Dealer Oversight & Regulatory] & Quantitative [Commercial] priorities and objectives supporting Renault, Dacia and Alpine Brands specifically.

This role is also certified under the FCA Senior Managers and Certification Regime (SM&CR).

Individual Role & Responsibilities

• Achievement of the commercial sales objectives including, but not limited to, unit volume, penetrations and retention, NIM and Commercial Contribution whilst ensuring good customer outcomes.
• To ensure the maximum value add proposition for our dealer investors, utilising all available products and services MFS has to offer
• Coordinate, attend and present at Dealer Operational Reviews
• Negotiate Investor used car core packages, pricing and offers, liaising with Marketing & Pricing teams
• Complete weekly sales forecast
• Key contributor to bi-weekly Commercial Touchpoint meetings & Monthly Marketing & Commercial Committee
• Comply with all regulatory obligations, company procedures and standards

2. Responsibilities and Accountabilities

SM&CR Responsibilities:

• Ensure the business area is directed and managed effectively, in line with SM&CR governance expectations.
• Comply with SM&CR requirements, including training, annual attestation, and ongoing Fit & Proper standards.
• Work with People and Compliance to maintain accurate regulatory documentation (e.g. Role Profile, SoR, regulatory references).
• Adhere to FCA/PRA Conduct Rules and Senior Manager Conduct Rules and promote appropriate conduct, behaviours, and accountability across the business
• Ensure effective delegation, with clear oversight, accountability and documentation of responsibilities.
• Maintain robust handover arrangements for absences or role transitions, including key risks and priorities.
• Embed Consumer Duty principles in decision-making and day-to-day activities.
• Where applicable, fulfil responsibilities as a Material Risk Taker, aligning with governance and remuneration requirements.

The role holds overall responsibility for the Renault Group Brands sales function, providing strategic leadership and oversight across the Renault, Dacia and Alpine dealer networks. The position is accountable for the delivery of sales and commercial objectives, leadership and performance management of the field-based Account Manager team, development and execution of sales strategy, and the management of key dealer relationships to support business growth and regulatory compliance.

2.1 Conduct Rules:

As a certified position, the job holder is individually accountable for ensuring that the firm is managed responsibly, with appropriate oversight and governance. The role must be carried out in full compliance with the FCA and PRA Individual Conduct Rules and the Senior Manager Conduct Rules, recognising the elevated responsibilities that accompany directorship and regulatory accountability. This includes adherence to expectations relating to Non-Financial Misconduct, recognising that behaviours such as bullying, harassment, discrimination or other inappropriate conduct may breach Conduct Rules and impact fitness and propriety.

These responsibilities include:

Individual Conduct Rules (All Employees)

• Acting with integrity.
• Acting with due skill, care, and diligence.
• Being open and cooperative with regulators.
• Treating customers fairly and with respect.
• Observing proper standards of market conduct.
• Ensuring effective control of the firm’s business.

2.2. Key Skills and Experience

• Strong communication, presentation, influencing and negotiation skills
• Proactive, resilient and collaborative working style
• Strong prioritisation, planning and organisational capability
• Proficient in Excel and PowerPoint
• Extensive motor industry knowledge, with motor finance experience
• Experience working with OEMs and dealer networks
• Previous line management or leadership experience

2.3. Stakeholder Management

• Manage a team of up to 8 field-based Account Managers
• Build and manage relationships with Renault, Dacia & Alpine dealer networks at investor and site level
• Foster relationships with key stakeholders across MFS to support and influence the development of commercial initiatives
• Work collaboratively with OEM counterparts to achieve joint objectives
• Work with the Dealer Oversight Team to resolve oversight breaches and escalated cases.
• Identify, assess, and mitigate key risks within the remit of the role.
• Ensure adherence to relevant risk management policies and procedures.
• Escalate issues and report risks appropriately.

The role provides leadership to a team of field-based Account Managers and is responsible for fostering a culture of accountability, integrity and high performance.

The role holder:

• Sets clear expectations regarding conduct, behaviour and performance standards.
• Promotes compliance with FCA Conduct Rules, Consumer Duty and company policies.
• Encourages open communication, constructive challenge and timely escalation of issues.
• Supports colleagues in understanding their regulatory responsibilities and the importance of delivering good customer outcomes.
• Ensures accountability through effective performance management, coaching and development.
• Leads by example in demonstrating ethical decision-making and strong professional standards.
• Promotes collaborative working across MFS, OEM partners and dealer networks to achieve shared objectives.
• Supports a culture where risks, concerns and potential breaches are identified and addressed promptly and transparently.

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