At a Glance
- Tasks: Support customer loyalty initiatives and analyse data to enhance relationships.
- Company: Join Mobilize Financial Services, part of the innovative Renault Group.
- Benefits: Enjoy 27 days leave, performance bonuses, and flexible benefits.
- Other info: Dynamic environment with excellent career growth opportunities and wellbeing support.
- Why this job: Gain hands-on experience in CRM and data analysis while making a real impact.
- Qualifications: Interest in data analytics and strong communication skills required.
The predicted salary is between 18000 - 25000 £ per year.
At Mobilize Financial Services, part of the Renault Group, we are a financial services provider focused on delivering customer‑centric solutions that support our customers throughout their journey. We offer a dynamic and collaborative environment where you can build a meaningful career. Driven by integrity, innovation, and teamwork, we are committed to delivering high‑quality customer experiences while supporting the growth and development of our people.
We are looking for a CRM Loyalty Executive Apprentice who will support the business in building stronger relationships with customers by using data to understand customer behaviour, renewals, and loyalty. The role involves supporting loyalty initiatives, maintaining reports and dashboards, responding to CRM‑related queries, and assisting with customer communications and surveys. This is a hands‑on role that offers exposure to CRM, data analysis, and marketing tools while developing practical skills in customer engagement.
Key Responsibilities- Analyse customer and contract data to identify trends, behaviours, and renewal opportunities
- Support the development and delivery of loyalty strategies
- Maintain and enhance dashboards and reporting tools
- Respond to CRM‑related queries from internal teams and partners
- Support the use of Power BI, Power Query, and other data tools
- Assist with customer communications and campaigns using Salesforce Marketing Cloud
- Contribute to customer surveys and insights reporting
- Support improvements to the customer portal and overall customer journey
- Prepare analysis and presentations for internal stakeholders and committees
- Comfortable using Microsoft Office
- Interested in data, analytics, and CRM tools (e.g. Excel, SQL, Power Query, Alteryx)
- Analytical, with the ability to identify trends and insights
- A strong communicator, confident working with different teams
- Customer‑focused, with a mindset for simplifying processes and improving experiences
- 27 days annual leave + bank holidays
- Performance‑based bonus
- Loan Plan Scheme – up to 2 vehicles at any one time
- Flexible benefits including retail vouchers, private dental, and health screening
- Cycle to Work & Gym Flex schemes
- Preferential staff savings account
- Wellbeing support through OneHealth
- Employee Assistance Programme (EAP) offers confidential support for personal or work‑related issues
CRM Loyalty Executive Apprentice - Level 4 in Maple Cross employer: Mobilize Financial Services
At Mobilize Financial Services, we pride ourselves on being an excellent employer by fostering a dynamic and collaborative work environment that prioritises employee growth and development. Our commitment to integrity, innovation, and teamwork ensures that you will have the opportunity to build a meaningful career while enjoying a comprehensive benefits package, including 27 days of annual leave, performance-based bonuses, and wellbeing support. Join us in a global business where your contributions truly matter and where you can thrive in roles that enhance customer experiences through data-driven insights.
Contact Details:
Mobilize Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Loyalty Executive Apprentice - Level 4 in Maple Cross
✨Tip Number 1
Network like a pro! Reach out to current employees at Mobilize Financial Services on LinkedIn. Ask them about their experiences and any tips they might have for landing the CRM Loyalty Executive Apprentice role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Since the role involves using tools like Power BI and Excel, be ready to discuss how you've used these in the past or how you would approach analysing customer data. Show us your analytical side!
✨Tip Number 3
Don’t just focus on your qualifications; highlight your passion for customer engagement. Share examples of how you've improved customer experiences in previous roles or projects. We want to see that you're genuinely excited about building relationships with customers!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your commitment to joining our team at Mobilize Financial Services. Let’s get you started on this exciting journey!
We think you need these skills to ace CRM Loyalty Executive Apprentice - Level 4 in Maple Cross
Some tips for your application 🫡
Show Your Passion for Customer Engagement:When writing your application, let us see your enthusiasm for building customer relationships. Share any experiences or projects where you've engaged with customers or used data to improve their experience. We love seeing candidates who are genuinely excited about making a difference!
Highlight Your Analytical Skills:Since the role involves analysing customer data, make sure to showcase your analytical skills in your application. Mention any relevant tools you’ve used, like Excel or Power BI, and provide examples of how you've identified trends or insights in the past. We want to know how you think!
Tailor Your Application to Us:Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Use keywords from the listing and relate your experiences directly to the responsibilities mentioned. This shows us that you’re serious about joining our team at Mobilize Financial Services.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, it gives you a chance to explore more about us and what we stand for before hitting that submit button!
How to prepare for a job interview at Mobilize Financial Services
✨Know Your CRM Tools
Familiarise yourself with CRM tools like Salesforce Marketing Cloud and Power BI before the interview. Being able to discuss how you've used these tools or similar ones in the past will show your enthusiasm and readiness for the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data to identify trends or improve processes. Whether it's through coursework or previous experiences, being able to articulate your analytical mindset will impress the interviewers.
✨Communicate Clearly
Practice explaining complex ideas simply. As a CRM Loyalty Executive Apprentice, you'll need to communicate effectively with various teams. Demonstrating your communication skills during the interview can set you apart from other candidates.
✨Understand Customer-Centric Solutions
Research Mobilize Financial Services and their approach to customer experience. Be ready to discuss how you can contribute to building stronger customer relationships and enhancing loyalty strategies based on your understanding of their business model.
