At a Glance
- Tasks: Support customer loyalty initiatives and analyse data to enhance relationships.
- Company: Join Mobilize Financial Services, part of the Renault Group, in a dynamic environment.
- Benefits: Enjoy 27 days annual leave, career development, and a collaborative culture.
- Other info: Opportunities for growth across various sectors within a global business.
- Why this job: Gain hands-on experience in CRM, data analysis, and marketing tools while making an impact.
- Qualifications: Interest in data analytics and strong communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
At Mobilize Financial Services, part of the Renault Group, we are a financial services provider focused on delivering customer‑centric solutions that support our customers throughout their journey. We offer a dynamic and collaborative environment where you can build a meaningful career. Driven by integrity, innovation, and teamwork, we are committed to delivering high‑quality customer experiences while supporting the growth and development of our people.
About the Role
We are looking for a CRM Loyalty Executive Apprentice who will support the business in building stronger relationships with customers by using data to understand customer behaviour, renewals, and loyalty. The role involves supporting loyalty initiatives, maintaining reports and dashboards, responding to CRM‑related queries, and assisting with customer communications and surveys. This is a hands‑on role that offers exposure to CRM, data analysis, and marketing tools while developing practical skills in customer engagement.
Key Responsibilities
- Analyse customer and contract data to identify trends, behaviours, and renewal opportunities
- Support the development and delivery of loyalty strategies
- Maintain and enhance dashboards and reporting tools
- Respond to CRM‑related queries from internal teams and partners
- Support the use of Power BI, Power Query, and other data tools
- Assist with customer communications and campaigns using Salesforce Marketing Cloud
- Contribute to customer surveys and insights reporting
- Support improvements to the customer portal and overall customer journey
- Prepare analysis and presentations for internal stakeholders and committees
About You
- Comfortable using Microsoft Office
- Interested in data, analytics, and CRM tools (e.g. Excel, SQL, Power Query, Alteryx)
- Analytical, with the ability to identify trends and insights
- A strong communicator, confident working with different teams
- Customer‑focused, with a mindset for simplifying processes and improving experiences
What we offer
27 days annual leave +
CRM Loyalty Executive Apprentice - Level 4 employer: Mobilize Financial Services
At Mobilize Financial Services, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work environment. Our commitment to integrity, innovation, and teamwork ensures that employees have ample opportunities for growth and development across various sectors, including IT, finance, and marketing. With a focus on delivering high-quality customer experiences, we provide our team with the tools and support needed to build meaningful careers while enjoying a generous benefits package, including 27 days of annual leave.
Contact Details:
Mobilize Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Loyalty Executive Apprentice - Level 4
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experiences. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace CRM Loyalty Executive Apprentice - Level 4
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CRM Loyalty Executive role. Highlight any relevant data analysis or customer engagement experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer relationships and how your skills can contribute to our team. Keep it engaging and personal!
Show Off Your Analytical Skills:Since this role involves data analysis, don’t forget to mention any experience you have with tools like Excel or Power BI. We want to see how you can use data to drive customer loyalty!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mobilize Financial Services
✨Know Your CRM Tools
Familiarise yourself with CRM tools like Salesforce Marketing Cloud and Power BI before the interview. Being able to discuss how you've used these tools or similar ones in the past will show your enthusiasm and readiness for the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data to identify trends or improve processes. This could be from previous work, studies, or even personal projects. Highlighting your analytical mindset will resonate well with the team at Mobilize Financial Services.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves responding to queries and collaborating with different teams, demonstrating strong communication skills during the interview is crucial.
✨Demonstrate Customer Focus
Think of instances where you've put the customer first, whether in a job, volunteer work, or even in school projects. Sharing these experiences will align with the company's commitment to delivering high-quality customer experiences.
