At a Glance
- Tasks: Deliver and install mobility equipment, providing hands-on support to customers.
- Company: MobilityCo, a leader in mobility and healthcare solutions since 1965.
- Benefits: Competitive salary, ongoing training, staff discounts, and career progression.
- Other info: Join a friendly team and enjoy variety in your daily tasks.
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Full UK driving licence and strong customer service skills required.
At MobilityCo established in 1965, we help improve individuals' independence, comfort, and quality of life through specialist mobility and healthcare equipment. From mobility scooters and powerchairs to profiling beds and home adaptations, we pride ourselves on delivering outstanding products alongside exceptional customer service.
As our business continues to grow, we are looking for a reliable, professional, and hands-on Service & Delivery Technician to join our team. This is a rewarding role for someone who enjoys being on the road, working with customers face-to-face, delivering and installing products, solving technical problems, and making a genuine difference to people’s lives every day.
About the Role
The Service & Delivery Technician is responsible for delivering, installing, servicing, repairing, demonstrating, and collecting mobility and healthcare equipment across customer homes, care facilities, and business locations with some occasional overnight stays. You will represent MobilityCo in the field and play a vital role in ensuring every customer receives a safe, professional, and friendly experience. This role combines driving, product installation, technical servicing, customer support, and warehouse assistance, making it ideal for someone practical, organised, and customer focused.
Key Responsibilities
- Safely deliver mobility and healthcare equipment to customer homes and facilities
- Assemble, install, and set up products on site
- Demonstrate product operation, charging, and safety procedures to customers
- Ensure customers feel confident using their equipment before leaving
- Complete delivery paperwork and capture customer signatures
- Maintain cleanliness and organisation of company vehicles
Servicing, Repairs & Technical Support
- Carry out servicing, adjustments, and minor repairs on site
- Diagnose faults and identify repair requirements
- Escalate complex issues to the Aftersales Manager or workshop team
- Assist with workshop repairs, assembly, refurbishment, cleaning, and preparation when required
- Ensure products are functioning safely and correctly after service work
Collections & Aftersales Support
- Collect products requiring repair, warranty work, or returns
- Safely transport collected equipment back to the warehouse
- Accurately label and log all collected items
- Provide detailed fault reports to the aftersales team
- Ensure excellent customer care during all service visits
Warehouse & Operational Support
- Assist with loading and unloading vehicles
- Support warehouse staff with stock movements when required
- Help maintain clean, organised delivery, warehouse, and repair areas
- Dispose of packaging and waste safely and responsibly
- Ensure tools, accessories, and vehicle stock are maintained
- Booking in stock upon arrival
- Dispatching stock via couriers
Systems & Documentation
- Update CRM systems and order notes following deliveries or service visits
- Correctly tag jobs (Warranty, Insurance, Repair, Delivered, Collected)
- Maintain accurate records of completed jobs and visit outcomes
- Follow delivery and service schedules using routing software and shared calendars
Health, Safety & Compliance
- Carry out regular vehicle safety checks
- Follow manual handling procedures at all times
- Use PPE where required
- Safely handle batteries, chargers, and electrical components
- Report accidents, incidents, or near misses immediately
- Maintain high standards of cleanliness and safety
About You
To be considered for this role, you should have:
- A full UK driving licence (essential)
- Strong customer service and communication skills
- Good practical / hands-on technical ability
- Confidence assembling and troubleshooting mechanical or electrical products
- Excellent time management and reliability
- Ability to work independently and as part of a team
- Strong attention to detail and safety awareness
- A professional, courteous, and solution-focused attitude
- Experience in mobility equipment, healthcare equipment, vehicle mechanics, engineering, field service, appliance repair, or technical installation would be highly advantageous, but full training can be provided for the right candidate.
What We Offer
- Competitive salary
- Full-time permanent position
- Ongoing training and development
- Friendly and supportive team environment
- Staff discount on products
- Free on-site parking
- Career progression opportunities within a growing company
This role is perfect for someone who enjoys variety, technical problem-solving, and helping people in meaningful ways. Every day is different — one day you may be delivering a mobility scooter that restores someone’s independence, and the next you may be repairing essential equipment for a care home. If you take pride in practical work, excellent customer service, and being part of a growing company that genuinely makes a difference, we’d love to hear from you.
Mobility Service & Delivery Technician employer: MobilityCo
MobilityCo is an exceptional employer that values its employees by fostering a friendly and supportive team environment, offering ongoing training and development opportunities. Located in a dynamic sector, our Mobility Service & Delivery Technicians enjoy a competitive salary, career progression, and the chance to make a meaningful impact on people's lives every day through hands-on work and customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Mobility Service & Delivery Technician
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like MobilityCo.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by MobilityCo. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Mobility Service & Delivery Technician
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at MobilityCo, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at MobilityCo and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into MobilityCo. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at MobilityCo
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at MobilityCo.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to MobilityCo.
