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- Tasks: Lead and optimise the customer journey from enquiry to aftercare.
- Company: Mobility in Motion, a leader in vehicle adaptations for independence.
- Benefits: Competitive salary, profit-related pay, life cover, and 23 days holiday.
- Other info: Join a dynamic team dedicated to transforming lives through mobility solutions.
- Why this job: Make a real difference in customers' lives while driving performance and innovation.
- Qualifications: Experience in customer service and leadership with a focus on data-driven insights.
The predicted salary is between 30000 - 40000 £ per year.
Location: Alfreton, DE55 7RG
Salary: Competitive (DOE) + Excellent Benefits!
Contract: Full-time, Permanent
Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory
Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement.
What do we do
We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families.
We are now recruiting for a Customer Journey Manager. This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact.
Customer Journey Manager in Derby employer: Mobility in Motion
Contact Detail:
Mobility in Motion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer journey and think about how you can contribute to improving it. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Customer Journey Manager. Highlight your ability to drive performance through data and insight, and how you can enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Journey Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Journey Manager role. Highlight your experience in customer service and any leadership roles you've had. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer journeys and how you can make a difference at Mobility in Motion. Keep it engaging and personal.
Showcase Your Data Skills: Since this role involves driving performance through data, don’t forget to mention any relevant experience you have with data analysis or insights. We love seeing how you’ve used data to improve processes in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mobility in Motion
✨Know the Customer Journey Inside Out
Before your interview, make sure you understand the entire customer journey as it relates to the role. Familiarise yourself with how Mobility in Motion supports customers from their initial enquiry to aftercare. This will help you demonstrate your knowledge and show that you're genuinely interested in improving processes and service delivery.
✨Showcase Your Leadership Skills
As a Customer Journey Manager, you'll be leading key customer-facing teams. Prepare examples of how you've successfully led teams in the past, focusing on how you drove performance and improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Bring Data-Driven Insights
This role requires a strong focus on data and insight. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles. Think about specific metrics you’ve tracked and how they influenced your strategies. This will show that you can leverage data effectively to enhance the customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges the company faces in optimising the customer journey or how they measure success in this role. This not only shows your interest but also gives you a chance to demonstrate your strategic thinking.