At a Glance
- Tasks: Support customers in finding the right mobility solutions and ensure a smooth experience.
- Company: Family-owned business focused on improving lives through accessible travel.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and free parking.
- Other info: Join a supportive team with full training and growth opportunities.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Location: Alfreton, DE55 7RG (close to the train station)
Salary: Competitive basic salary plus bonus opportunities (DOE)
Contract: Full-time | Permanent
Benefits: 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.
Help Change People’s Lives Through Better Mobility! At Mobility in Motion (MiM), we believe everyone deserves the freedom and independence that accessible travel provides. As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.
The Role
As a Customer Service Specialist, you’ll support customers throughout their entire journey — from initial enquiry through to installation — helping them find the right mobility solutions for their individual needs. This is not a cold-calling sales role. Instead, you’ll manage a combination of inbound enquiries and proactive follow-up calls, providing advice, guidance and reassurance every step of the way. You’ll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.
Key Responsibilities
- Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
- Advising customers on suitable products and services based on their individual mobility needs
- Providing considerate and supportive guidance throughout the decision-making process
- Responding to customer enquiries professionally via phone, email and written communication
- Offering basic technical assistance relating to products and services
- Booking online and field-based customer assessments
- Arranging appointments with potential customers
- Coordinating and confirming installation appointments
- Maintaining accurate customer records and updating the internal database
- Resolving customer queries and sales-related issues efficiently and professionally
- Building strong relationships with both new and existing customers
- Supporting wider commercial team activities where required
About You
We’re looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You’ll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision. Ideally, you will have:
- Previous experience in customer service, sales support or a customer-facing role
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and organisational skills
- The ability to work calmly and efficiently in a busy environment
- A positive, empathetic and patient approach to customer interactions
- Good IT and administration skills
- A proactive and self-motivated attitude
Most importantly, we’re looking for someone who cares about delivering the right outcome for the customer — not simply hitting targets.
Why Join MiM
At MiM, the work you do has a real impact. Every day, you’ll help customers improve their independence, confidence and quality of life through accessible mobility solutions. You’ll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one. If you’re looking for a rewarding career where you can make a positive difference every day, we’d love to hear from you.
No agencies please.
Customer Service Specialist employer: Mobility in Motion
Mobility in Motion (MiM) is an exceptional employer located in Alfreton, where you can make a meaningful impact on people's lives through accessible mobility solutions. With a friendly and supportive work culture, MiM offers comprehensive training, competitive benefits including a generous holiday allowance, and opportunities for personal growth within a family-owned business that values its employees. Join us to be part of a purpose-driven team dedicated to enhancing the independence and quality of life for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mobility in Motion. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially those that require empathy and problem-solving. Role-playing these scenarios can help you feel more confident during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Specialist, you'll need to build trust and rapport with customers, so demonstrating this in your interview is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer service and how it aligns with our mission at Mobility in Motion. We want to see how you can help us change people’s lives!
Show Your Passion:In your written application, let your enthusiasm for helping others shine through. Share any personal experiences or motivations that drive your desire to work in customer service, especially in a role that focuses on mobility solutions. We love seeing genuine passion!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, as it reflects your communication skills, which are key for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which is something we value highly at MiM.
How to prepare for a job interview at Mobility in Motion
✨Know the Company
Before your interview, take some time to research Mobility in Motion. Understand their mission of improving people's lives through better mobility and be ready to discuss how you can contribute to that goal. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Empathy
As a Customer Service Specialist, empathy is key. Prepare examples from your past experiences where you've helped customers through challenging situations. Highlight your ability to listen and provide supportive guidance, as this aligns perfectly with what they’re looking for.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling difficult inquiries or providing technical assistance. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
