Customer Experience Advisor in Alfreton

Customer Experience Advisor

Location: Alfreton, DE55 7RG (near the train station)
Salary: Competitive basic + bonus (depending on experience)
Contract: Full-time, Permanent
Benefits: 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided

Help Us Change Lives Through Mobility!

At Mobility in Motion (MiM), we\’re not just another company we\’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.

We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly in the UK and internationally and we\’re looking for someone special to join us as a Customer Experience Advisor.

What You\’ll Be Doing

This is not your average call centre job. You won\’t be cold calling or working from a script instead, you\’ll be:

Responding to inbound enquiries across various channels
Guiding customers through our products and services with care and consideration
Building strong, lasting relationships with customers by really listening to what they need
Following up warm enquiries only people who\’ve contacted us first
Helping people confidently navigate what can be life-changing decisions
Keeping our CRM system up to date with accurate, timely notes
Proactively resolving any sales-related issues and supporting customers from first contact to final outcome

We\’ll make sure you\’re cross-trained across all areas of the sales function and supported to build expert product knowledge.

Who We\’re Looking For

You\’re the kind of person who:

Truly enjoys helping others
Has strong communication and listening skills, especially over the phone
Brings energy, warmth and empathy to conversations
Is well-organised and calm under pressure
Learns quickly and is always open to developing your skills
Takes pride in doing a great job and doing it the right way

Bonus points if you have:

Previous experience in a customer service, sales, or call centre environment
A background in helping customers make considered decisions
Experience working with CRM systems

But most importantly, we\’re looking for the right attitude and values we can teach you the rest.

Why Join MiM

We\’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You\’ll be joining a team that\’s positive, down-to-earth, and passionate about what we do. And every day, you\’ll go home knowing you helped make someone\’s life a little easier.

Ready to Make a Real Difference

If you want a role where customer service means something real and where your work genuinely improves people\’s lives we\’d love to hear from you and apply today!

No agencies please.