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- Tasks: Engage with customers, guiding them through our products and resolving their queries.
- Company: Mobility in Motion is a family-owned business transforming lives through innovative driving aids.
- Benefits: Enjoy 23 days holiday, pension scheme, life insurance, and on-site parking.
- Why this job: Make a real impact by helping others gain independence and confidence on the road.
- Qualifications: Strong communication skills and a passion for helping others; experience in customer service is a plus.
- Other info: Join a supportive team that values growth and makes a difference every day.
The predicted salary is between 28800 - 43200 £ per year.
Competitive basic + bonus (depending on experience)
Mobility in Motion (MIM) are now recruiting for a Customer Experience Advisor to join the team based in Alfreton!
Customer Experience Advisor
Location: Alfreton, DE55 7RG (near the train station)
Salary: Competitive basic + bonus (depending on experience)
Contract: Full-time, Permanent
Benefits: 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided
Help Us Change Lives Through Mobility!
At Mobility in Motion (MiM), we’re not just another company — we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.
We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly — in the UK and internationally — and we’re looking for someone special to join us as a Customer Experience Advisor.
What You’ll Be Doing
This is not your average call centre job. You won’t be cold calling or working from a script — instead, you’ll be:
• Responding to inbound enquiries across various channels
• Guiding customers through our products and services with care and consideration
• Building strong, lasting relationships with customers by really listening to what they need
• Following up warm enquiries — only people who’ve contacted us first
• Helping people confidently navigate what can be life-changing decisions
• Keeping our CRM system up to date with accurate, timely notes
• Proactively resolving any sales-related issues and supporting customers from first contact to final outcome
We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.
Who We’re Looking For
You’re the kind of person who:
• Truly enjoys helping others
• Has strong communication and listening skills, especially over the phone
• Brings energy, warmth and empathy to conversations
• Is well-organised and calm under pressure
• Learns quickly and is always open to developing your skills
• Takes pride in doing a great job — and doing it the right way
Bonus points if you have:
• Previous experience in a customer service, sales, or call centre environment
• A background in helping customers make considered decisions
• Experience working with CRM systems
But most importantly, we’re looking for the right attitude and values — we can teach you the rest.
Why Join MiM?
We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.
Ready to Make a Real Difference?
If you want a role where customer service means something real — and where your work genuinely improves people’s lives — we’d love to hear from you and apply today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. – SC372990 | VAT Reg No. – GB986160980
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Customer Experience Advisor employer: Mobility in Motion
Contact Detail:
Mobility in Motion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with Mobility in Motion's products and services. Understanding their innovative driving aids and vehicle adaptations will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires strong listening and empathy, consider role-playing scenarios with friends or family to enhance your ability to connect with customers.
✨Tip Number 3
Research common customer service challenges and how to resolve them. Being prepared with solutions for potential issues can showcase your proactive approach and readiness to support customers from first contact to final outcome.
✨Tip Number 4
Emphasise your willingness to learn and adapt during any conversations you have about the role. Mobility in Motion values the right attitude, so showing that you're eager to develop your skills will make you a standout candidate.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Mobility in Motion is looking for in a Customer Experience Advisor. Pay attention to the skills and qualities they value, such as strong communication and empathy.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your ability to help customers and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the company's mission. Mention how your values align with those of Mobility in Motion and why you want to be part of their team.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as listening, organisation, and the ability to remain calm under pressure. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Mobility in Motion
✨Show Your Passion for Helping Others
Mobility in Motion is all about making a difference in people's lives. During your interview, share personal stories or experiences that highlight your passion for customer service and helping others. This will resonate well with the values of the company.
✨Demonstrate Strong Communication Skills
As a Customer Experience Advisor, you'll need to communicate effectively over the phone. Practice active listening and clear articulation during the interview. You might even want to prepare examples of how you've successfully resolved customer issues in the past.
✨Be Prepared to Discuss CRM Experience
If you have experience with CRM systems, be ready to discuss it! Even if you don't, show your willingness to learn and adapt. Mention any relevant skills that demonstrate your ability to keep accurate records and manage customer interactions efficiently.
✨Emphasise Your Organisational Skills
The role requires being well-organised and calm under pressure. Prepare to talk about how you manage your time and prioritise tasks, especially in a busy environment. Providing specific examples will help illustrate your capabilities.
