At a Glance
- Tasks: Engage customers through online assessments and recommend mobility products.
- Company: Mobility In Motion is dedicated to enhancing lives through innovative mobility solutions.
- Benefits: Enjoy competitive salary, commission, free parking, and 23 days holiday!
- Other info: Remote work options available; no weekend shifts!
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, tech-savvy, organised, and a team player.
The predicted salary is between 28800 - 43200 £ per year.
Online Product Assessor
Location: Alfreton, Derbyshire DE55 7RG (close to the train station)
Salary: Competitive
Contract: Full Time, Permanent
Benefits: 23 days holiday plus bank holidays, auto-enrolment pension scheme, Life Insurance cover, Profit related Pay, Free on-site parking, Employee Assistance Programme, Holiday Purchase Scheme and Car Purchase scheme, full training provided.
Help customers find the right solution to improve their independence.
As a family owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
At MIM, We're passionate about changing people's lives through innovative mobility solutions. Every day, we help people maintain their independence by understanding their individual needs and providing products that make a real difference.
We're looking for a customer-focused Online Product Assessor to join our Central Sales Team.
This is a fantastic opportunity for someone with experience in customer service or consultative sales, ideally within the automotive, mobility or healthcare sectors, who enjoys building relationships, understanding customer needs and delivering outstanding service.
This isn't traditional sales. It's about guiding customers through an important decision, providing expert advice and helping them confidently choose the right mobility solution for their lifestyle.
A Day in the Life and the Impact You'll Make
No two days are the same. You'll speak with customers via video calls, online demonstrations and telephone consultations, taking the time to understand their individual requirements before recommending the most suitable mobility products.
You'll build trust, answer questions, manage enquiries from start to finish and work closely with colleagues across the business to ensure every customer enjoys a seamless experience. Every conversation you have has the potential to make a genuine difference to someone's independence and quality of life.
What You'll Be Doing
Deliver engaging online product demonstrations and virtual assessments, helping customers choose the most suitable mobility solution.
Build strong customer relationships, managing enquiries from initial contact through to successful order completion and follow-up.
Provide knowledgeable, consultative advice while maintaining exceptional levels of customer service throughout the buying journey.
Support the wider Customer Engagement Team with administration, customer records, account management and ongoing sales activities.
Continuously develop your product knowledge through training, site visits and collaboration with field-based demonstrators and installers.
What We're Looking For
We're looking for someone who enjoys helping people, has excellent communication skills and thrives in a customer-focused environment.
You'll ideally have:
Experience within customer service, consultative sales or customer engagement.
A background within the automotive, mobility, healthcare or assistive technology sectors would be highly advantageous.
Excellent communication skills with the ability to build rapport both over the phone and via video calls.
Strong organisational and administrative skills with excellent attention to detail.
A proactive, positive attitude with a genuine passion for delivering outstanding customer experiences.
Good IT skills and confidence using Microsoft Office and CRM systems.
A willingness to learn, develop product knowledge and contribute to continuous improvement.
Why Join Mobility in Motion
At MiM, you'll become part of a supportive business where your contribution genuinely changes lives. We invest in our people, encourage personal development and provide an environment where customer care is at the heart of everything we do.
In return, we offer:
Competitive salary with on-target earnings of up to £45,000
Company bonus opportunities
23 days holiday plus bank holidays
Employee Assistance Programme (EAP)
Life Insurance
Auto-enrolment Pension Scheme
Free onsite parking
Ongoing training and development
The opportunity to work for a business that genuinely improves people's lives every day
If you're passionate about delivering exceptional customer experiences and enjoy helping people find the right solution, we'd love to hear from you.
Apply today and become part of the MiM team.
No agencies please.
TPBN1_UKTJ
Online Product Assessor in Alfreton employer: Mobility in Motion
As an Online Product Assessor at our Alfreton location, you will join a dynamic team that values employee well-being and professional growth. We offer a competitive salary alongside generous benefits such as 23 days of holiday, a robust pension scheme, and unique perks like a Holiday Purchase Scheme, all within a supportive work culture that prioritises your development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Online Product Assessor in Alfreton
✨Tip Number 1
Familiarise yourself with the latest mobility products and solutions. Understanding the features and benefits of these products will help you engage more effectively during assessments and demonstrate your expertise to potential employers.
✨Tip Number 2
Practice your communication skills by conducting mock assessments with friends or family. This will not only boost your confidence but also help you refine your ability to listen to customer needs and respond appropriately.
✨Tip Number 3
Get comfortable with video conferencing tools and other relevant software. Since the role involves delivering online assessments, being tech-savvy will set you apart and show that you're ready for the demands of the job.
✨Tip Number 4
Network with professionals in the mobility sector. Engaging with others in the industry can provide valuable insights and may even lead to referrals, increasing your chances of landing the Online Product Assessor position.
We think you need these skills to ace Online Product Assessor in Alfreton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required skills for the Online Product Assessor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills:Emphasise your communication skills, customer service experience, and proficiency with technology in your CV and cover letter. Provide specific examples of how you've successfully used these skills in previous roles.
Show Your Passion:In your application, convey your enthusiasm for helping others and your desire to contribute to a purpose-led business. Share any relevant experiences that demonstrate your commitment to improving people's lives through mobility solutions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Mobility in Motion
✨Showcase Your Communication Skills
As an Online Product Assessor, strong communication is key. Be prepared to demonstrate your ability to listen actively and convey information clearly. Practice explaining complex concepts in simple terms, as this will be crucial during product demonstrations.
✨Familiarise Yourself with Technology
Since the role involves using various technology platforms, ensure you are comfortable with video conferencing tools and Windows applications. Consider doing a mock assessment using these tools to show your proficiency during the interview.
✨Demonstrate Your Customer-Focused Mindset
Prepare examples of how you've put customers first in previous roles. Highlight any experiences where you identified customer needs and provided tailored solutions, as this aligns perfectly with the company's mission.
✨Emphasise Your Organisational Skills
The ability to manage your own diary and handle multiple priorities is essential. Share specific strategies or tools you use to stay organised, and be ready to discuss how you would approach managing your workload in this role.
