At a Glance
- Tasks: Support customers in finding the right mobility solutions and ensure a smooth experience.
- Company: Family-owned business focused on improving lives through accessible travel.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and free on-site parking.
- Other info: Join a supportive team with full training and growth opportunities.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25000 - 32000 € per year.
Location: Alfreton, DE55 7RG (close to the train station)
Salary: Competitive basic salary plus bonus opportunities (DOE)
Contract: Full-time | Permanent
Benefits: 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.
Help Change People's Lives Through Better Mobility! At Mobility in Motion (MiM), we believe everyone deserves the freedom and independence that accessible travel provides. As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
We are now looking for a compassionate and customer-focused Customer Service Specialist to join our Commercial Team in Alfreton. This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.
The Role
As a Customer Service Specialist, you'll support customers throughout their entire journey from initial enquiry through to installation helping them find the right mobility solutions for their individual needs. This is not a cold-calling sales role. Instead, you'll manage a combination of inbound enquiries and proactive follow-up calls, providing advice, guidance and reassurance every step of the way. You'll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.
Key Responsibilities
- Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
- Advising customers on suitable products and services based on their individual mobility needs
- Providing considerate and supportive guidance throughout the decision-making process
- Responding to customer enquiries professionally via phone, email and written communication
- Offering basic technical assistance relating to products and services
- Booking online and field-based customer assessments
- Arranging appointments with potential customers
- Coordinating and confirming installation appointments
- Maintaining accurate customer records and updating the internal database
- Resolving customer queries and sales-related issues efficiently and professionally
- Building strong relationships with both new and existing customers
- Supporting wider commercial team activities where required
About You
We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You'll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision.
Ideally, you will have:
- Previous experience in customer service, sales support or a customer-facing role
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and organisational skills
- The ability to work calmly and efficiently in a busy environment
- A positive, empathetic and patient approach to customer interactions
- Good IT and administration skills
- A proactive and self-motivated attitude
Most importantly, we're looking for someone who cares about delivering the right outcome for the customer - not simply hitting targets.
Why Join MiM
At MiM, the work you do has a real impact. Every day, you'll help customers improve their independence, confidence and quality of life through accessible mobility solutions. You'll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one. If you're looking for a rewarding career where you can make a positive difference every day, we'd love to hear from you.
No agencies please.
Customer Service Specialist in Alfreton employer: Mobility in Motion
Mobility in Motion (MiM) is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact on customers' lives. Located conveniently in Alfreton, our family-owned business fosters a friendly and collaborative work culture, offering comprehensive training, competitive benefits, and opportunities for personal development. Join us to be part of a purpose-driven team dedicated to enhancing mobility solutions and improving everyday life for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Alfreton
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Mobility in Motion's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Show your empathy! When discussing your experiences, highlight moments where you went above and beyond for a customer. This will demonstrate that you truly care about delivering the right outcome, which is key for a Customer Service Specialist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist in Alfreton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and how it aligns with our mission at Mobility in Motion. We want to see how you can help us change people's lives!
Show Your Passion:Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about delivering outstanding customer experiences, so share any relevant stories or examples that showcase your compassionate approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mobility in Motion!
How to prepare for a job interview at Mobility in Motion
✨Know the Company
Before your interview, take some time to research Mobility in Motion. Understand their mission of improving mobility and independence for customers. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Service Specialist, empathy is key. Prepare examples from your past experiences where you've helped customers through challenging situations. Highlight how you listened to their needs and provided thoughtful solutions, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding and responding appropriately to their questions. This shows that you value communication and are ready to build strong relationships with customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
