At a Glance
- Tasks: Support customers in finding the right mobility solutions and guide them through their journey.
- Company: Family-owned business focused on improving lives through accessible travel.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and free on-site parking.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
Job Description
Customer Sales Advisor Location : Alfreton, DE55 7RG (close to the train station)Salary : Competitive basic salary plus bonus opportunities (DOE)Contract : Full-time | Permanent Benefits : 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.
Help Change People's Lives Through Better Mobility At Mobility in Motion, we believe everyone deserves the freedom and independence that accessible travel provides.
As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life.
Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
We are now looking for a compassionate and customer-focused Customer Sales Advisor to join our Commercial Team in Alfreton.
This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.
The Role As a Customer Sales Advisor, you'll support customers throughout their entire journey — from initial enquiry through to installation — helping them find the right mobility solutions for their individual needs.
This is not a cold-calling sales role.
Instead, you'll manage a combination of inbound enquiries and proactive follow-up calls, providing advice, guidance and reassurance every step of the way.
You'll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.
Key Responsibilities
- Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
- Advising customers on suitable products and services based on their individual mobility needs
- Providing considerate and supportive guidance throughout the decision-making process
- Responding to customer enquiries professionally via phone, email and written communication
- Offering basic technical assistance relating to products and services
- Booking online and field-based customer assessments
- Arranging appointments with potential customers
- Coordinating and confirming installation appointments
- Maintaining accurate customer records and updating the internal database
- Resolving customer queries and sales-related issues efficiently and professionally
- Building strong relationships with both new and existing customers
- Supporting wider commercial team activities where required About You We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.
You'll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision.
Ideally, you will have
- Previous experience in customer service, sales support or a customer-facing role
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and organisational skills
- The ability to work calmly and efficiently in a busy environment
- A positive, empathetic and patient approach to customer interactions
- Good IT and administration skills
- A proactive and self-motivated attitude Most importantly, we're looking for someone who cares about delivering the right outcome for the customer — not simply hitting targets.
Why Join Mobility in Motion At Mi M, the work you do has a real impact.
Every day, you'll help customers improve their independence, confidence and quality of life through accessible mobility solutions.
You'll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one.
If you're looking for a rewarding career where you can make a positive difference every day, we'd love to hear from you.
No agencies please.
Customer Sales Advisor in Alfreton employer: Mobility in Motion
Mobility in Motion is an exceptional employer located in Alfreton, Derbyshire, dedicated to improving lives through innovative mobility solutions. With a supportive and collaborative work culture, employees benefit from comprehensive training, competitive salaries, and a range of perks including a holiday purchase scheme and profit-related pay. Join a family-owned business where your contributions genuinely make a difference in helping customers maintain their independence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Alfreton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mobility in Motion. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mobility in Motion before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Alfreton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mobility in Motion:Your cover letter is your chance to shine! Tell us why you want to work at Mobility in Motion specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mobility in Motion!
How to prepare for a job interview at Mobility in Motion
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
