Customer Product Assessor - Mobility Solutions in Alfreton

Location: Alfreton, Derbyshire DE55 7RG – Office-based

Salary: Competitive, DOE

Contract: Full Time, Permanent

Working Pattern: Monday to Friday, based at our Alfreton headquarters

Benefits: 23 days holiday plus bank holidays, auto-enrolment pension scheme, Life Insurance cover, Profit Related Pay, free on-site parking, Employee Assistance Programme, Holiday Purchase Scheme, Car Purchase Scheme and full training provided.

Help Customers Find the Right Solution to Improve Their Independence!

Are you a confident, customer-focused professional who enjoys understanding people's needs and helping them find the right solution? Join Mobility in Motion (MiM) and play a key role in helping customers maintain their independence through innovative vehicle adaptations and mobility solutions.

This is a fully office-based role, where you'll work alongside experienced colleagues, product specialists and our wider customer engagement team. You'll use video calls, online demonstrations and telephone consultations to understand each customer's individual requirements and recommend the most suitable mobility solution. This is not traditional, high-pressure sales. It's a consultative customer role, where you'll build trust, provide expert guidance and help customers make an important decision with confidence.

Why Join Mobility in Motion

As a family-owned business with a growing UK and international presence, we're passionate about changing people's lives through innovative mobility solutions. Every day, we help people maintain their independence by understanding their individual needs and providing products that make a genuine difference. You'll join a friendly, supportive and collaborative team where you'll receive full training and ongoing development to build your product knowledge and expertise.

A Day in the Life

No two customer conversations are the same. You'll speak with customers by telephone and video, taking the time to understand their lifestyle, requirements and circumstances before recommending the most appropriate mobility solution. You'll demonstrate products virtually, answer questions, manage enquiries from initial contact through to order completion and provide follow-up support. You'll also work closely with colleagues across the business, including field-based demonstrators and installers, to ensure every customer receives a seamless experience. Every conversation has the potential to make a genuine difference to someone's independence and quality of life.

What You'll Be Doing

• Conduct engaging online product demonstrations and virtual assessments, helping customers identify the most suitable mobility solution
• Build strong customer relationships and manage enquiries from initial contact through to successful order completion and follow-up
• Provide knowledgeable, consultative advice while maintaining exceptional customer service throughout the buying journey
• Understand individual customer needs and recommend appropriate products and solutions
• Support the wider Customer Engagement Team with administration, customer records, account management and ongoing sales activity
• Work collaboratively with colleagues across the business to ensure a smooth customer journey
• Continuously develop your product knowledge through structured training, site visits and collaboration with field-based demonstrators and installers
• Contribute to continuous improvement across the customer experience and sales process

What We're Looking For

We're looking for someone who genuinely enjoys helping people, communicates confidently and can build rapport with customers both over the phone and through video calls. You'll ideally have:

• Experience in customer service, consultative sales, account management, customer engagement or another customer-facing environment
• Excellent communication skills and the confidence to build relationships with a wide range of customers
• Strong listening skills and the ability to understand customer needs before recommending an appropriate solution
• Strong organisational and administrative skills, with excellent attention to detail
• A proactive and positive attitude, with a genuine passion for delivering outstanding customer experiences
• Good IT skills and confidence using Microsoft Office and CRM systems
• A willingness to learn and develop detailed product knowledge
• The ability to work effectively as part of a collaborative, office-based team

Experience in any of the following would be advantageous:

• Automotive
• Mobility or assistive technology
• Healthcare
• Vehicle adaptations
• Consultative sales
• Technical or specialist product sales

However, full training will be provided, so we're equally interested in candidates with strong customer-facing skills and the right attitude who are looking to develop their career within a specialist industry.

What’s in It for You

• Competitive salary with on-target earnings of up to £45,000
• Company bonus opportunities
• 23 days holiday plus bank holidays
• Profit Related Pay
• Employee Assistance Programme (EAP)
• Life Insurance
• Auto-enrolment Pension Scheme
• Free on-site parking at our Alfreton headquarters
• Holiday Purchase Scheme
• Car Purchase Scheme
• Full training and ongoing professional development
• The opportunity to build specialist knowledge within a growing business
• The chance to work for a company whose products genuinely improve people's lives

Important: This Is an Office-Based Role

This position is based at our Alfreton headquarters and is not a hybrid or remote role.