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- Tasks: Support students and parents, ensuring a smooth learning experience and guiding them through our platform.
- Company: Join Mobile Tutors, a fast-growing UK tuition provider dedicated to accessible education.
- Benefits: Enjoy a competitive salary, performance bonuses, and rapid career progression.
- Why this job: Make a real impact on students' lives while working in a supportive team environment.
- Qualifications: Knowledge of the UK education system and previous customer service experience are essential.
- Other info: On-site role in London with opportunities for overtime and increased responsibility.
The predicted salary is between 30000 - 35000 £ per year.
Mobile Tutors is a fast-growing UK-based tuition provider supporting students from KS2 to A Level across Maths, English, Science, and more. We deliver structured, expert-led online group classes through our bespoke learning platform and currently support thousands of families, helping students achieve measurable grade improvements. Our mission is simple: to make high-quality education accessible to all.
We are looking for a Student Success Specialist to join our growing team. This role is central to ensuring that every student and parent receives outstanding support — from their first lesson through to exam success. You’ll be responsible for handling enquiries, guiding families through our platform and courses, and ensuring students have the best possible experience with Mobile Tutors. This is an on-site role based in our London office, working closely with tutors and internal teams.
Key Responsibilities- Act as the first point of contact for parents and students via phone, email, WhatsApp, and live chat
- Support families with queries relating to GCSE Maths, English, and Science, using curriculum knowledge where appropriate
- Manage student onboarding, including login details, timetables, and platform navigation
- Monitor student progress and proactively follow up with parents to ensure satisfaction and engagement
- Liaise with tutors and internal teams to resolve issues quickly and professionally
- Maintain accurate records of communications and student data
- Identify and elevate concerns while always focusing on improving the student experience
- Carry out general administrative tasks to support the wider operations team
- Strong knowledge of the UK education system, particularly GCSE Maths, English, and Science
- Previous experience in customer service, student support, or education (e.g. school admin, teaching assistant, education support role)
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Confident using digital platforms and technology
- Professional, empathetic, and able to build trust with parents and students
- Able to work on-site in London, Monday to Friday
- Competitive salary: £30,000 – £35,000 per annum
- Strong performance-based bonus structure
- Rapid career progression within a fast-growing education company
- Full training on our systems, platform, and processes
- Opportunity for overtime and increased responsibility based on performance
- The chance to be part of a mission-driven business making a real impact on students’ lives
Customer Success Specialist employer: Mobile Tutors
Contact Detail:
Mobile Tutors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Mobile Tutors on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and education. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for education! During interviews, share personal stories or experiences that highlight your commitment to helping students succeed. It’s all about making that connection!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your experience in customer service and knowledge of the UK education system, especially GCSE subjects. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with parents and students, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our families.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, mention any relevant experiences where you've successfully managed multiple tasks or projects. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Mobile Tutors!
How to prepare for a job interview at Mobile Tutors
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK education system, especially GCSE Maths, English, and Science. Familiarise yourself with common queries parents might have and think about how you would address them.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer inquiries or resolved issues. Highlight your ability to empathise and build trust with families, as this is crucial for a role in student success.
✨Be Tech-Savvy
Since you'll be using digital platforms to support students and parents, demonstrate your comfort with technology during the interview. You could even mention any relevant tools or software you've used in past roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to student engagement or how they measure success in student outcomes. This shows you're genuinely invested in the position.
