At a Glance
- Tasks: Provide IT support and maintain network infrastructure for exam services.
- Company: Join an award-winning company in the education sector.
- Benefits: Competitive salary, private health plan, and pension scheme.
- Other info: Opportunity for career growth and travel across the UK.
- Why this job: Make a real impact in a dynamic team while developing your IT skills.
- Qualifications: IT diploma/degree and 2 years of relevant experience required.
The predicted salary is between 24300 - 27000 £ per year.
Career Opportunity Mobile Testing Solutions Ltd (“MTS”) provides paper-based and digital examination services to a wide range of global clients across the UK and Ireland and also has an online language school specialising mainly in IELTS exam preparation courses. MTS is currently looking for an IT Technician - Support & Networking.
Job Details:
- Full-Time (Mon-Fri, 9am-5pm, 35-hour working week) and on-call or occasional on-site support on alternate weekends
- Salary: £24,300 to £27,000 p.a. Starting salary will depend on experience in the sector and similar role, with progression within the band based on demonstrated skills and performance.
- Role type: Fixed-term (12 months)
- Location: On-site at Coventry office (CV6 5SF) and regular travel to support multiple venues under your responsibility in the UK.
- Eligibility: Must be eligible to work in the UK
- Start date: Within 1 month
- Reporting To: Associate Director (Exams Technology & Networks)
- Private Health Plan
- Defined Pension Plan from NEST
Main Responsibilities:
- Provide prompt Level 1 & 2 IT Support for preparation and operation of existing and new exams
- Monitor and maintain the sites’ physical IT and network infrastructure alongside general administration such as access controls, endpoint detection, patch management
- Travel between MTS test venues as and when needed to support the day-to-day operation
- Troubleshoot IT issues in line with MTS and partners/exam boards procedures & policies
- Support and guide other MTS local IT technicians in line with MTS requirements
- Prepare, Install, Run and decommission Pop-Up Examination sites
- Resolve customer queries effectively with respect to hardware and software issues
- Maintain an up-to-date IT equipment inventory at all times
- Participate in IT Projects wherever needed
- Work On Call as per roster during weekends
Person Specification:
- Diploma/Degree in IT, or equivalent
- A minimum of 2 years of experience in IT/Network support role
- Experience in security management (desirable)
- Comprehensive knowledge of IT Systems, troubleshooting, computer networks and IT security
- Proficient in configuring and managing Windows Server 2012/2016/2019, including DHCP, DNS, Active Directory, Group Policy, and WSUS
- Familiar with best practices and standards for Windows Server security and administration
- Network management experience (CCNA desirable)
- Experience in ethernet cabling, Network switch configuration will be a plus
- Excellent attention to detail
- Customer Centric
- Can Do Attitude
- Excellent organizational and time management skills
- Experience within the education or examination sector (desirable)
Why Join Us?
MTS is proud to be an award-winning company, having received the SME Employer of the Year 2025 – Silver Award. If you believe you have the right profile for this position and wish to join our friendly and dynamic team, please submit your up-to-date CV via the platform where you found this job advertisement.
Closing Date: 05 June 2026. (We reserve the right to close this vacancy early if we receive a high number of suitable candidates.)
Recruitment Process:
- The selection process is subject to two employment reference checks carried out by the hiring team
- A successful enhanced DBS check (carried out by MTS before recruitment) will be required
- Also, only shortlisted candidates will be contacted for an interview. If you have not heard from us within one month after the closing date, please consider that your application is not successful for this time.
IT Technician - Support & Networking (Coventry) employer: Mobile Testing Solutions Ltd ("MTS")
Mobile Testing Solutions Ltd (MTS) is an excellent employer, offering a supportive work environment in the heart of Edinburgh. With a focus on employee growth, MTS provides comprehensive training and flexible scheduling, allowing you to balance your personal commitments while contributing to a meaningful role in exam administration. Join a team that values reliability and high standards, ensuring a rewarding experience for both staff and candidates alike.
Contact Details:
Mobile Testing Solutions Ltd ("MTS") Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician - Support & Networking (Coventry)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mobile Testing Solutions Ltd ("MTS") values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mobile Testing Solutions Ltd ("MTS") might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mobile Testing Solutions Ltd ("MTS")!
✨Direct Apply to Mobile Testing Solutions Ltd ("MTS")
Let's not forget to apply directly through the Mobile Testing Solutions Ltd ("MTS") website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician - Support & Networking (Coventry)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mobile Testing Solutions Ltd ("MTS").
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mobile Testing Solutions Ltd ("MTS"). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mobile Testing Solutions Ltd ("MTS")
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
