At a Glance
- Tasks: Create impactful reports and dashboards for mobile telecoms customer experience.
- Company: Leading telecom analytics firm focused on data-driven insights.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team where your insights shape the future of telecoms.
- Why this job: Transform complex data into compelling stories that drive business decisions.
- Qualifications: Experience in telecoms performance metrics and advanced reporting skills required.
The predicted salary is between 55000 - 70000 € per year.
We are seeking an experienced Reporting & Data Visualisation Specialist to lead the creation of high-impact, insight-driven reports for mobile telecoms customer experience benchmarking. This role sits at the intersection of telecoms performance data, business storytelling, and visual design excellence. You will transform complex datasets (drive testing, walk testing, crowdsourced and network KPIs) into clear, compelling narratives tailored for audiences ranging from C-suite executives to project managers and radio/network engineers. This is not an entry-level or train-up role. You must already understand both:
- Mobile telecoms performance metrics, and
- How to design reports that drive decisions at different business levels.
Key Responsibilities
- Insight & Reporting
- Design and deliver best-in-class dashboards, reports, and presentations that clearly communicate customer experience performance and competitive benchmarks.
- Translate large, complex datasets into actionable insights, not just charts.
- Tailor reporting outputs to distinct audiences:
- C-suite – concise, outcome-focused, strategic narratives
- Programme / Project Managers – trend analysis, KPIs, delivery risks
- Technical / RF Engineering teams – detailed performance metrics, root-cause indicators
- Ensure reports highlight “so what?” and “what should be done next?”, not just raw results.
- Data Analysis & Engineering
- Query, transform and validate data using Microsoft SQL Server / SQL Management Studio.
- Work confidently with large, complex datasets (millions of records).
- Prepare analytical datasets for use in Tableau, Excel, and downstream reporting tools.
- Maintain data integrity, consistency, and traceability from source to output.
- Visual Design & Storytelling
- Build visually striking but functionally correct dashboards and reports.
- Apply strong data visualisation principles (hierarchy, contrast, clarity, cognitive load).
- Design reports that are intuitive for non-technical stakeholders without oversimplifying technical meaning.
- Police bad charts, misleading metrics, and unnecessary complexity.
- Stakeholder Collaboration
- Work directly with technical teams, analysts, and programme leads to understand context and requirements.
- Proactively challenge vague or unfocused reporting requests and propose better alternatives.
- Act as a trusted expert on how performance data should be presented.
Essential Requirements (Non-Negotiable)
- Telecoms Domain Experience
- Proven experience working with mobile telecoms performance or customer experience data, such as:
- Drive testing / walk testing
- Crowdsourced CX data
- KPI benchmarking between mobile operators
- Strong understanding of metrics such as:
- Coverage, signal quality (e.g. RSRP/RSRQ/SINR)
- Throughput, latency, packet loss
- Call setup success, call retainability, data session success
- Ability to interpret performance outcomes in real-world customer terms.
- Reporting & Visualisation Expertise
- Advanced experience with Tableau (or equivalent enterprise BI tool).
- Strong command of Microsoft Excel (power user level: complex formulas, pivots, structured models).
- Demonstrated ability to design executive-quality dashboards and reports.
- Clear understanding of functional design principles, not just aesthetics.
- Data & Technical Skills
- Strong SQL skills using Microsoft SQL Server / SSMS.
- Comfortable handling large datasets and complex joins.
- Ability to independently troubleshoot data quality issues.
- Professional Maturity
- Able to work autonomously with minimal supervision.
- Comfortable making design and analytical decisions without detailed instruction.
- Excellent written and verbal communication skills.
Desirable (Nice to Have)
- Experience with benchmarking studies or third-party performance comparisons.
- Exposure to RF engineering concepts or network performance analysis.
- Experience producing client-facing or board-level deliverables.
- Knowledge of additional data tools (Python, Power BI, Alteryx, etc.).
What Success Looks Like in This Role
- Senior stakeholders can understand network and customer experience performance in minutes, not hours.
- Engineers trust the data because it is technically accurate and transparently derived.
- Reports no longer need “explaining” — the story is clear on first view.
- Visuals are reused in executive meetings, not rebuilt every time.
- You are the go-to person for “how should we show this?”
What This Role Is Not
- Not a junior analyst role
- Not a generic BI developer position
- Not a “learn telecoms on the job” opportunity
If you don’t already understand both mobile telecoms performance and executive-level reporting design, this role will not be a good fit.
Application Process
- Applicants should be prepared to discuss:
- Examples of telecoms-related dashboards or reports they have created
- How they adapt reporting for different stakeholder levels
- Their approach to turning raw performance data into decision-ready insight
- Portfolio examples are highly encouraged.
Reporting & Data Visualisation Specialist in York employer: Mobile Systems International (MSIUK)
Join a forward-thinking company that values innovation and excellence in the telecoms sector, where your expertise as a Reporting & Data Visualisation Specialist will be pivotal in shaping customer experience insights. With a strong emphasis on professional growth, collaborative work culture, and access to cutting-edge tools, you will thrive in an environment that encourages creativity and impactful storytelling. Located in a vibrant area, our company offers unique opportunities for networking and development, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
Mobile Systems International (MSIUK) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reporting & Data Visualisation Specialist in York
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best dashboards and reports. Make sure to include examples that demonstrate your ability to turn complex data into clear insights. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising how to explain your reporting process. Be ready to discuss how you tailor your reports for different audiences, from C-suite executives to technical teams. This shows you understand the importance of communication in your role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. So, get your application in and let’s make some data magic happen!
We think you need these skills to ace Reporting & Data Visualisation Specialist in York
Some tips for your application 🫡
Showcase Your Expertise:Make sure to highlight your experience with mobile telecoms performance metrics in your application. We want to see how you've tackled complex datasets and turned them into actionable insights, so don’t hold back on those examples!
Tailor Your Narrative:When writing your application, think about the different audiences you’ll be addressing. Just like in the role, your application should reflect your ability to tailor messages for C-suite executives, project managers, and technical teams. Show us you can adapt your storytelling!
Visual Appeal Matters:Since this role is all about data visualisation, consider including a few visuals or links to dashboards you've created in your application. We love seeing how you apply design principles to make data clear and compelling!
Be Authentic and Engaging:Don’t just list your skills; tell us a story! Share your journey in the telecoms world and how you’ve developed your reporting and visualisation expertise. We’re looking for genuine passion and insight, so let your personality shine through!
How to prepare for a job interview at Mobile Systems International (MSIUK)
✨Know Your Data Inside Out
Before the interview, make sure you’re well-versed in mobile telecoms performance metrics. Brush up on key terms like RSRP, SINR, and throughput. Being able to discuss these confidently will show that you understand the industry and can translate complex data into actionable insights.
✨Showcase Your Reporting Skills
Prepare examples of dashboards or reports you've created in the past. Be ready to explain how you tailored these for different audiences, from C-suite executives to technical teams. This will demonstrate your ability to communicate effectively across various levels of an organisation.
✨Visual Design Matters
Familiarise yourself with strong data visualisation principles. During the interview, be prepared to discuss how you ensure clarity and avoid misleading metrics in your reports. Showing that you can create visually striking yet functional dashboards will set you apart.
✨Engage with Stakeholders
Highlight your experience working with diverse teams. Discuss how you’ve collaborated with analysts and engineers to understand their needs and refine reporting requests. This will illustrate your proactive approach and ability to act as a trusted expert in presenting performance data.
