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- Tasks: Manage landlord relationships and coordinate property incident resolutions.
- Company: Join MBNL, a leader in property management and infrastructure solutions.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Be part of a diverse team that values inclusion and innovation.
- Qualifications: Strong relationship skills and experience in complex query handling required.
- Other info: Opportunity for career growth while balancing personal priorities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate.
As the Landlord Relationship Specialist (LRS), you will manage the casework required to support good landlord relationships and coordinate resolution for property incidents, access escalations and requests for access support. You will interface confidently with landlords, internal teams, stakeholders, and suppliers to negotiate and turn around complex situations into positive experiences using the prescribed behaviours, values, and principles.
What you will be doing:
- Engage with site providers and build positive relationships that support MBNL outcomes.
- Play a lead role in logging and coordinating resolution of property “incidents” in a central incident management tool (Remedy).
- Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees); General access support.
- Support reporting development of property incidents (c. 80 at any one time) to provide insights and trends that will highlight areas of future improvement/focus.
- Report company performance KPIs and shape the evolution of code status & site provider issues.
- Undertake governance of Provider Access Performance including pack review, issue resolution, performance feedback and continuous improvement.
- Support the upfront planning of access for on-site works projects within MBNL.
- Assist the Customer Relationship Manager with complaints from start to resolution to include ownership of the complaint, following the complaint policy to resolution, whilst adhering to any SLAs around response times.
- Raise Non-Conformance-Reports (NCRs) where necessary.
- Attend Commercial meetings to liaise with Small Works Contractors (SWCs).
- Contribute to the delivery of 2025 Site Access Outcome to include comprehensive review of the site access process to document and reference each element of the end-to-end process.
What we are looking for:
- Strong relationship building and negotiation skills with an ability to collaborate effectively.
- Experience of successful complex query handling.
- Excellent time and caseload management.
- Appreciation and understanding of data, processes and complex eco systems.
Nice to have:
- Previous Property/Site Access experience.
- Experience and knowledge of telecoms acquisition, design, build and decommissioning activities.
MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Site Access Specialist employer: Mobile Broadband Network Ltd
Contact Detail:
Mobile Broadband Network Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Access Specialist
✨Tip Number 1
Focus on showcasing your relationship-building skills during any networking opportunities. Attend industry events or webinars related to property management and telecoms, where you can meet potential colleagues and stakeholders. Building a rapport with people in the field can give you an edge when applying for the Site Access Specialist role.
✨Tip Number 2
Familiarise yourself with the incident management tools like Remedy, as this is a key part of the role. If you have experience with similar software, be ready to discuss how you've used it to manage complex queries or incidents effectively. This will demonstrate your readiness to hit the ground running.
✨Tip Number 3
Research MBNL's values and principles thoroughly. Understanding their commitment to inclusion and diversity can help you align your responses during interviews. Be prepared to share examples of how you’ve contributed to a positive team environment or handled conflicts in a constructive manner.
✨Tip Number 4
Stay updated on trends in property management and telecoms acquisition. Being knowledgeable about current challenges and innovations in the industry can help you engage in meaningful conversations with interviewers, showing that you're proactive and genuinely interested in the role.
We think you need these skills to ace Site Access Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relationship building and negotiation skills, as well as any experience in property or site access. Use specific examples that demonstrate your ability to handle complex queries and manage caseloads effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Landlord Relationship Specialist. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience with incident management and stakeholder engagement.
Showcase Relevant Experience: If you have previous experience in property management or telecoms acquisition, make sure to highlight this in your application. Mention any specific projects or achievements that relate to the role's requirements.
Demonstrate Understanding of Company Values: Research MBNL’s commitment to inclusion and diversity. In your application, reflect on how you can contribute to fostering an inclusive environment and how your personal values align with those of the company.
How to prepare for a job interview at Mobile Broadband Network Ltd
✨Showcase Your Relationship-Building Skills
As a Site Access Specialist, strong relationship-building skills are crucial. Be prepared to share examples of how you've successfully built and maintained relationships in previous roles, especially with landlords or stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Expect to discuss complex situations you've handled in the past. Highlight your approach to resolving issues, particularly those involving access escalations or landlord disputes, and how you turned them into positive outcomes.
✨Familiarise Yourself with Incident Management Tools
Since you'll be using tools like Remedy for logging incidents, it’s beneficial to have a basic understanding of incident management systems. If you have experience with similar tools, mention it during the interview.
✨Prepare for Questions on Data and Reporting
Given the emphasis on reporting and KPIs, be ready to discuss your experience with data analysis and how you've used insights to drive improvements in previous roles. This will demonstrate your appreciation for data-driven decision-making.
