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- Tasks: Drive seamless network changes and ensure minimal service disruption.
- Company: Join MBNL, a leader in operational excellence and change management.
- Benefits: Hybrid work model, career growth opportunities, and a dynamic team environment.
- Why this job: Make a real impact by ensuring safe and efficient network changes.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Collaborate with cross-functional teams and enhance your career in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. This is a 12 month Fixed Term Contract. The Change Enablement Specialist sits at the heart of MBNL’s Operational Services organisation, playing a key role in managing the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan).
You will assist and proactively manage service availability, risk and impact of all changes implemented across the MBNL estate against contractual obligations and industry benchmarks.
Why this role matters: This role makes sure change strengthens the network — not disrupts it. At MBNL, it keeps suppliers aligned, risk controlled, and services stable for our shareholders. Bottom line: smart governance, zero surprises, maximum value. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- The Change Enablement Specialist ensures that all network changes are delivered safely, efficiently, and with minimal impact, protecting service performance and supporting MBNL’s operational excellence.
- Manage and coordinate network change activities to ensure minimal service disruption and controlled delivery.
- Oversee emergency change requests, ensuring appropriate justification, governance, and timely response.
- Monitor network availability, outages, and permits to protect service performance and minimise operational risk.
- Analyse change and performance trends to identify improvements across suppliers and operational processes.
- Support governance forums and operational reviews, including change boards and availability meetings.
- Conduct risk and impact assessments to ensure safe implementation of network activities.
- Ensure compliance with operational controls such as site access, permits, and network handover processes.
Who we’re looking for: We’re looking for a hands-on Change Enablement pro who can drive safe, seamless network changes and get the best from suppliers and teams.
- ITIL Foundation V3/4 or equivalent experience.
- Change management and Availability management experience.
- Confident communicator with excellent organisational skills.
- Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
If you also have the following, we’re especially interested in talking to you:
- Experience of collaboratively working with remotely located, cross-functional teams.
- Safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of BMC Remedy.
- Experience of working in or with a JV organisation.
If you love turning complex change into smooth delivery, inspiring teams, and protecting service performance, then this role will give you real impact and career growth.
Change Enablement Specialist in Slough employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Enablement Specialist in Slough
✨Tip Number 1
Network your way to success! Reach out to current employees at MBNL or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview like it’s a change management project! Research MBNL’s recent changes and challenges. Show them you’re not just a fit for the role but that you understand their ecosystem and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience with change management and how you’ve successfully minimised disruption in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Change Enablement Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Change Enablement Specialist role. Highlight your experience in change management and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about change enablement and how you can help us deliver great change across the ecosystem. Keep it engaging and personal!
Showcase Your Communication Skills: As a Change Enablement Specialist, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. We love confident communicators who can inspire teams and keep everyone aligned.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially ITIL Foundation V3/4. Be ready to discuss how you've applied these methodologies in past roles, and think of specific examples where you successfully managed change with minimal disruption.
✨Showcase Your Communication Skills
As a Change Enablement Specialist, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your communication style and provide examples of how you've coordinated with cross-functional teams or suppliers to achieve successful outcomes.
✨Prepare for Risk and Impact Assessments
Since this role involves conducting risk and impact assessments, be prepared to discuss your approach to identifying potential risks and how you've mitigated them in previous projects. Bring along any relevant metrics or case studies that highlight your success in this area.
✨Demonstrate Your Organisational Skills
This position requires excellent organisational skills to manage multiple change activities. Think about how you prioritise tasks and keep track of progress. Be ready to share tools or methods you use to stay organised and ensure smooth delivery of changes.