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- Tasks: Manage landlord relationships and resolve access issues to ensure smooth operations.
- Company: Join a leading telecommunications company focused on network access and landlord relations.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by safeguarding network access and enhancing landlord partnerships.
- Qualifications: Experience in handling complex queries and strong communication skills required.
- Other info: Dynamic role with excellent career development opportunities in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Landlord Relationship Specialist 9 month FTC Reading - Hybrid working
Protect access. Resolve issues. Strengthen landlord relationships. The Landlord Relationship Specialist (LRS) plays a pivotal role in protecting access to MBNL's network estate by managing complex property and access issues and fostering strong, consistent landlord relationships. Sitting within the Operational Services function, you'll coordinate casework across the team, ensuring incidents, complaints, and access escalations are resolved quickly, fairly, and professionally.
Working closely with Estates, Legal, shareholders, and suppliers, you'll turn challenging situations into positive outcomes—safeguarding deployment, maintenance activity, and customer experience.
Why this role matters: Timely and reliable site access is critical to maintaining and enhancing the network. This role ensures property incidents and access issues do not delay on-site works or damage landlord relationships. By providing strong case management, clear governance, and consistent ways of working, you'll help MBNL and its shareholders minimise disruption, reduce escalations, and improve long-term access outcomes. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do: You'll lead and coordinate landlord-related casework and access incident management, ensuring consistency, visibility, and resolution. You'll:
- Own and manage complex landlord and access cases, logging and tracking incidents through the central management system
- Coordinate resolution of complaints, access refusals, fee disputes, and urgent escalations
- Act as a key point of contact for landlords, shareholders, internal teams, and suppliers
- Support health & safety remediation and complex access solutions for on-site works
- Champion high standards and consistent service across all access and landlord workstreams
- Develop reporting and insight on incidents, trends, and performance to drive continuous improvement
- Train internal teams, shareholders, and suppliers on access processes, escalation routes, and systems
- Support governance and performance management of access services and suppliers
- Maintain and improve policy, guidance, and best-practice documentation
- Contribute to future access strategy and process improvement initiatives
Who we're looking for: You're calm under pressure, highly organised, and confident dealing with complex stakeholder situations. You have a strong customer mindset and the ability to turn difficult property issues into workable, positive outcomes. You'll have:
- Experience handling complex queries or casework in a fast-paced environment
- Strong time and caseload management skills
- An understanding of data, processes, and complex stakeholder ecosystems
- Excellent communication and problem-solving capability
If you also have the following, we're especially interested in talking to you: Experience in property, site access, or telecommunications environments is highly desirable.
You'll be at the heart of protecting access to MBNL's network—resolving issues quickly, improving landlord relationships, and enabling safe, efficient delivery of on-site works.
Access Coordinator in Slough employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Coordinator in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Access Coordinator role.
✨Tip Number 2
Prepare for interviews like a pro! Research MBNL and understand their values and challenges. Think about how your skills can help strengthen landlord relationships and resolve access issues. Show them you’re the perfect fit for the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your understanding of the role and how you can contribute to protecting access and improving landlord relationships.
We think you need these skills to ace Access Coordinator in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Access Coordinator role. Highlight your experience with complex queries and casework, as well as your ability to manage stakeholder relationships. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've turned challenging situations into positive outcomes. This is key for us, as the role involves resolving access issues and improving landlord relationships. Let us know how you’ve made a difference in past roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Access Coordinator role. Familiarise yourself with landlord relationship management and casework coordination. This will help you speak confidently about how your experience aligns with the job.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or complaints. Highlight your ability to turn challenging situations into positive outcomes, as this is crucial for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various stakeholders, demonstrating strong communication skills during the interview will show that you can handle complex interactions effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to landlord relationships and access management. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.