Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead enterprise IT service delivery and manage outsourced partners for high-quality performance.
- Company: Join MBNL, a leader in enterprise IT services with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with opportunities to drive service improvement and organisational change.
- Why this job: Make a real impact by ensuring stable and secure IT services for a dynamic organisation.
- Qualifications: Strong experience in supplier management and a solid technical foundation.
The predicted salary is between 60000 - 75000 ÂŁ per year.
The Senior IT Service Delivery Manager is responsible for ensuring the consistent, high‑quality delivery of MBNL’s enterprise IT services through strategic outsourced partners. Operating at the intersection of business priorities, technology strategy, and supplier delivery, you’ll hold Managed Service Partners to account for performance, security, and customer experience. This is a senior service leadership role requiring strong operational grip and commercial awareness. You’ll own service governance, performance insight, and escalation—while enabling the evolution of enterprise services to meet changing business and shareholder needs.
Why this role matters: Enterprise IT services underpin MBNL’s ability to operate, collaborate, and deliver for shareholders. This role ensures those services are stable, secure, and continually improving—while extracting maximum value from outsourced partners. By embedding robust service management, clear accountability, and disciplined governance, you’ll protect live services today while enabling future transformation. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do: You’ll lead enterprise IT service delivery, ensuring MBNL has the frameworks, partnerships, and insight needed to operate and evolve its services effectively. You’ll:
- Hold Managed Service Partners to account for contracted service performance and outcomes
- Define, manage, and continuously evolve SLAs and service performance frameworks
- Provide clear service insight, risk visibility, and escalation when performance is at risk
- Act as the operational custodian for live enterprise services
- Ensure enterprise services align with MBNL’s IT strategy and business priorities
- Work closely with Information Security to ensure services are secure, resilient, and compliant
- Take end‑to‑end accountability for introducing new enterprise services into live operation
- Manage service improvement plans and support cost‑effective service delivery
- Lead supplier governance and support contract renewal and optimisation activities
- Maintain high service performance while evolving outsourced enterprise contracts
- Deliver excellent customer experience across internal and external stakeholders
- Balance service quality with cost efficiency targets
- Introduce new services without degrading live service performance
- Support organisational change, including outsourcing and service evolution
- Drive delivery of Service Improvement Plans to agreed timelines and outcomes
- Manage complex supplier and stakeholder dependencies without direct line control
Who we’re looking for: You’re a confident service leader with strong supplier management experience and the ability to influence across complex stakeholder environments. You bring operational discipline, customer focus, and a drive for continuous improvement. You’ll have:
- Strong experience managing outsourced service providers
- Excellent stakeholder and supplier management skills
- A solid technical foundation and commercial awareness
- ITIL Foundation (v3 or v4) or equivalent experience
If you also have the following, we’re especially interested in talking to you:
- Advanced ITIL or service management qualifications
- Experience leading large teams or complex service programmes
- OSS and network management tooling experience within mobile telecommunications
Senior IT Service Delivery Manager in Reading employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager in Reading
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with professionals in the IT service delivery space. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in managing outsourced service providers and improving service delivery. This is your chance to shine and demonstrate how you align with MBNL’s goals.
✨Tip Number 3
Prepare for interviews by researching MBNL’s current IT services and their strategic goals. Tailor your responses to show how your experience in service governance and performance insight can help them achieve their objectives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior IT Service Delivery Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior IT Service Delivery Manager. Highlight your experience with managing outsourced service providers and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've held Managed Service Partners accountable or improved service delivery in previous positions. Let us know what makes you tick!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service performance or customer experience. We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Stuff
Make sure you’re well-versed in IT service delivery and the specific frameworks mentioned in the job description. Brush up on your knowledge of SLAs, service performance metrics, and how to hold Managed Service Partners accountable. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully managed suppliers or led service improvement initiatives. Highlight your ability to influence stakeholders and maintain high service performance while balancing cost efficiency. This will demonstrate your capability as a confident service leader.
✨Understand the Business Context
Familiarise yourself with MBNL’s business priorities and how enterprise IT services support them. Be ready to discuss how you can align IT strategy with business needs and contribute to shareholder value. This shows you’re not just focused on IT but also understand its impact on the wider business.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current service delivery challenges, their approach to supplier governance, and how they measure success. This not only shows your interest in the role but also your strategic thinking and desire to contribute to continuous improvement.