Health & Safety Incident Response Manager in Reading

Health & Safety Incident Response Manager
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK’s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.
Overview
As H&S Incident Response Manager, you’ll lead incident management across MBNL, ensuring safety standards, driving resolution of critical incidents, and embedding continuous improvement. Acting as the first point of escalation, you’ll work closely with outsourced providers and internal teams to maintain compliance and deliver operational excellence.
What You’ll Do
Coordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL’s policies and standards.
Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation.
Maintain quality assurance through structured governance, reporting, and oversight.
Identify learning opportunities and propose recommendations back to the business.
Act as the central conduit for incident-related communication across MBNL teams and client activities.
Support harmonisation of incident and issue management into a unified front-door process.
Provide insights and trend analysis to strengthen governance and decision-making.
Lead working groups focused on health and safety improvements, providing subject matter expertise.
Contribute to improvement plans, helping to identify gaps and monitor progress.
Oversee MBNL’s internal response to major and critical health and safety incidents as the designated Incident Controller (desirable).
Support MBNL Business Continuity planning, testing, and invocation activities as needed.
What You’ll Bring
Deep knowledge of best practices in incident management.
Analytical and insight-driven mindset with experience in data-led decision-making.
Outstanding problem-solving skills and root cause analysis expertise.
Continuous improvement mindset with ability to drive process enhancements.
Influential relationship builder with strong stakeholder engagement skills.
Executive-level communication skills for briefing senior leadership.
Balanced decision-making considering customer, commercial, and technical requirements.
Nice to Have
Experience managing remotely located, cross-functional teams.
Safety, quality, and compliance knowledge of mobile or fixed network technologies.
Experience working in or with a joint venture organisation.
Business Continuity capability and ability to act as Incident Controller.
MBNL – building strength through inclusion
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do, and we strive to create an environment where everyone can flourish. We offer flexible working arrangements to support your career and personal priorities.
Ready to make an impact?
Apply now and help us keep everyone safe and connected.
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