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- Tasks: Drive seamless network changes and ensure minimal service disruption.
- Company: Join MBNL, a leader in operational excellence and change management.
- Benefits: Hybrid work model, career growth opportunities, and a dynamic team environment.
- Why this job: Make a real impact by ensuring safe and efficient network changes.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Collaborate with cross-functional teams and enhance your professional skills.
The predicted salary is between 36000 - 60000 £ per year.
Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. This is a 12 month Fixed Term Contract. The Change Enablement Specialist sits at the heart of MBNL’s Operational Services organisation, playing a key role in managing the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan).
You will assist and proactively manage service availability, risk and impact of all changes implemented across the MBNL estate against contractual obligations and industry benchmarks.
Why this role matters: This role makes sure change strengthens the network — not disrupts it. At MBNL, it keeps suppliers aligned, risk controlled, and services stable for our shareholders. Bottom line: smart governance, zero surprises, maximum value.
This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- The Change Enablement Specialist ensures that all network changes are delivered safely, efficiently, and with minimal impact, protecting service performance and supporting MBNL’s operational excellence.
- Manage and coordinate network change activities to ensure minimal service disruption and controlled delivery.
- Oversee emergency change requests, ensuring appropriate justification, governance, and timely response.
- Monitor network availability, outages, and permits to protect service performance and minimise operational risk.
- Analyse change and performance trends to identify improvements across suppliers and operational processes.
- Support governance forums and operational reviews, including change boards and availability meetings.
- Conduct risk and impact assessments to ensure safe implementation of network activities.
- Ensure compliance with operational controls such as site access, permits, and network handover processes.
Who we’re looking for: We’re looking for a hands-on Change Enablement pro who can drive safe, seamless network changes and get the best from suppliers and teams.
- ITIL Foundation V3/4 or equivalent experience.
- Change management and Availability management experience.
- Confident communicator with excellent organisational skills.
- Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
If you also have the following, we’re especially interested in talking to you:
- Experience of collaboratively working with remotely located, cross-functional teams.
- Safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of BMC Remedy.
- Experience of working in or with a JV organisation.
If you love turning complex change into smooth delivery, inspiring teams, and protecting service performance, then this role will give you real impact and career growth.
Change Enablement Specialist in Reading employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Enablement Specialist in Reading
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to change management. It’s a great way to make connections and learn about potential job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by practising common change enablement scenarios. Think about how you would handle emergency change requests or manage supplier performance. We want you to showcase your problem-solving skills and experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at MBNL.
We think you need these skills to ace Change Enablement Specialist in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management and operational excellence. We want to see how your skills align with the role of Change Enablement Specialist, so don’t hold back!
Showcase Your Communication Skills: As a Change Enablement Specialist, you'll need to be a confident communicator. Use your application to demonstrate your ability to convey complex ideas clearly and effectively. We love seeing examples of how you've successfully communicated in past roles.
Highlight Relevant Experience: Don’t forget to mention any experience you have with ITIL frameworks or managing suppliers. We’re looking for hands-on pros, so share specific examples that showcase your ability to drive safe and seamless network changes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially ITIL methodologies. Be ready to discuss how you've applied these in past roles, particularly in managing service availability and minimising disruption.
✨Showcase Your Communication Skills
As a Change Enablement Specialist, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully coordinated with teams or suppliers in the past, highlighting your ability to keep everyone aligned and informed.
✨Prepare for Risk and Impact Assessments
Expect questions about how you conduct risk and impact assessments. Have specific examples ready that demonstrate your analytical skills and how you've used data to drive decisions and improve service performance.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple change activities simultaneously, ensuring minimal service disruption while meeting performance targets. Use real-life scenarios to illustrate your approach.