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- Tasks: Lead reactive maintenance, assess and prioritise tickets, and drive automation.
- Company: Dynamic company focused on operational efficiency and customer service.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make impactful decisions that enhance service levels and operational resilience.
- Qualifications: Strong leadership skills and experience in process optimisation.
- Other info: Join a collaborative team dedicated to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Be the decision point. Protect service. Drive accountability. This role sits right at the centre of reactive maintenance — where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead, you’ll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated. You won’t just keep the system moving—you’ll make it better every day. By applying risk-based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you’ll help shift work from reactive to planned and reduce unnecessary spend.
Why this role matters
Reactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time—for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
You’ll blend operational leadership with process and automation thinking, acting as the gatekeeper and optimiser of reactive demand. You’ll:
- Triage
- Prioritisation
Reactive Maintenance Lead employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Maintenance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you showcase your decision-making and operational leadership abilities effectively.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to prioritisation and accountability. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reactive Maintenance Lead
Some tips for your application 🫡
Show Your Decision-Making Skills: In your application, highlight examples where you've made tough decisions that had a positive impact. We want to see how you assess situations and prioritise tasks, just like you'll be doing in the Reactive Maintenance Lead role.
Demonstrate Accountability: Make sure to mention any experiences where you've enforced accountability, whether it’s on warranties, defects, or team performance. This shows us you understand the importance of responsibility in maintaining service levels.
Emphasise Process Improvement: Talk about times when you've designed or improved workflows. We’re looking for someone who can not only keep things running smoothly but also make them better every day—so share your insights on process optimisation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Reactive Maintenance Inside Out
Before the interview, make sure you understand the ins and outs of reactive maintenance. Brush up on how to assess, prioritise, and allocate reactive tickets effectively. Being able to discuss specific examples of how you've improved processes or made decisions in past roles will show that you're ready to take on this responsibility.
✨Showcase Your Decision-Making Skills
This role is all about making smart decisions under pressure. Prepare to share instances where your judgement has led to successful outcomes. Think about how you’ve used risk-based decision-making in previous jobs and be ready to explain your thought process clearly.
✨Emphasise Accountability and Efficiency
The job description highlights the importance of accountability and efficiency. Be prepared to discuss how you've enforced accountability in your previous roles, especially regarding warranties and defects. Share any strategies you've implemented to reduce unnecessary spending while maintaining service levels.
✨Prepare for Process and Automation Questions
Since this role involves designing smarter workflows, expect questions about process improvement and automation. Think about tools or systems you've used to streamline operations. Be ready to discuss how you can blend operational leadership with innovative thinking to enhance reactive maintenance.