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- Tasks: Manage landlord relationships and resolve property incidents in a dynamic environment.
- Company: Join MBNL, a leading joint venture between EE and Three, revolutionising the UK mobile network.
- Benefits: Enjoy hybrid working, flexible hours, and a commitment to diversity and inclusion.
- Why this job: Be part of a team that values innovation and customer service while making a real impact.
- Qualifications: Experience in handling complex queries and a knack for great customer service is essential.
- Other info: This is a 12-month fixed-term contract based in Central Reading.
The predicted salary is between 36000 - 60000 £ per year.
Landlord Relationship Specialist
12 month FTC
Reading – 2 days/week hybrid
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.
Are you a confident communicator with a talent for problem-solving and relationship management? Do you thrive in fast-paced environments where no two days are the same? If so, this could be the role for you.
The Property and Legal Department plays a pivotal role in managing and developing the network estate of EE and Three, ensuring all partners and suppliers adhere to agreed guidelines. We’re now looking for a Landlord Relationship Specialist (LRS) to strengthen our team and help us deliver outstanding landlord and access management across our shared network property portfolio.
This is a hybrid role with a minimum of 2 days per week based in our Central Reading office.
What you’ll do
- Lead the logging and resolution of property incidents using our central management tool (Remedy).
- Take ownership of casework, including landlord queries, access escalations, and access support requests.
- Coordinate with stakeholders, contractors, and suppliers to turn complex challenges into positive outcomes.
- Support reporting on property incidents, access performance, and KPIs to drive continuous improvement.
- Govern supplier performance, ensuring high standards and accountability.
- Provide best-practice guidance and training for MBNL teams, shareholders, and the wider supplier ecosystem.
- Manage complaints from start to resolution, adhering to SLAs and policies, and escalating where necessary.
- Contribute to the delivery of future access outcomes and landlord relationship strategies.
What You’ll Bring
- Proven experience in handling complex queries with confidence and professionalism.
- A strong understanding of what great customer service looks like, with the ability to adapt your communication style and approach to suit different situations, individuals, and challenges.
- Strong time management skills and the ability to balance a varied caseload.
- A collaborative mindset with the ability to engage effectively with landlords, stakeholders, and suppliers.
- An appreciation of data-driven reporting, processes, and complex ecosystems.
- Initiative and resilience in managing fast-moving and sometimes challenging situations.
Nice To Have
- Previous Property/Site Access experience
- Experience and knowledge of telecoms acquisition, design, build and decommissioning activities
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Landlord Relationship Specialist employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landlord Relationship Specialist
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially the operations of EE and Three. Understanding their business models and how they manage landlord relationships will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the property management and telecommunications sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific instances where you've successfully managed complex queries or resolved conflicts, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research MBNL's values and commitment to inclusion and diversity. Be ready to discuss how you can contribute to fostering an inclusive environment, as this aligns with their mission and will resonate well during your interview.
We think you need these skills to ace Landlord Relationship Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Landlord Relationship Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in handling complex queries and relationship management. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and MBNL's mission. Provide specific examples of how your skills and experiences make you a great fit for the position, especially in managing landlord relationships and coordinating with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Showcase Your Communication Skills
As a Landlord Relationship Specialist, strong communication is key. Be prepared to demonstrate your ability to adapt your communication style to different stakeholders during the interview. Use examples from your past experiences where you successfully managed complex queries or resolved conflicts.
✨Highlight Problem-Solving Abilities
This role requires a knack for problem-solving. Think of specific instances where you've turned challenges into positive outcomes. Discuss how you approached these situations and the impact of your solutions on the overall project or relationship.
✨Emphasise Time Management Skills
With a varied caseload, time management is crucial. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share tools or techniques you use to stay organised and ensure deadlines are met.
✨Demonstrate Collaborative Mindset
Collaboration is essential in this role. Be ready to talk about how you've worked with different teams, landlords, or suppliers in the past. Highlight your ability to engage effectively and build relationships, as well as any experience you have in training or guiding others.