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- Tasks: Drive seamless network changes and ensure minimal service disruption.
- Company: Join MBNL, a leader in operational excellence and change management.
- Benefits: Hybrid work model, career growth opportunities, and a dynamic team environment.
- Why this job: Make a real impact by ensuring network stability and enhancing stakeholder value.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Collaborate with cross-functional teams and enjoy a supportive workplace culture.
The predicted salary is between 40000 - 50000 £ per year.
Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. This is a 12 month Fixed Term Contract. The Change Enablement Specialist sits at the heart of MBNL’s Operational Services organisation, playing a key role in managing the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan).
You will assist and proactively manage service availability, risk and impact of all changes implemented across the MBNL estate against contractual obligations and industry benchmarks.
Why this role matters: This role makes sure change strengthens the network — not disrupts it. At MBNL, it keeps suppliers aligned, risk controlled, and services stable for our shareholders. Bottom line: smart governance, zero surprises, maximum value. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do:
- The Change Enablement Specialist ensures that all network changes are delivered safely, efficiently, and with minimal impact, protecting service performance and supporting MBNL’s operational excellence.
- Manage and coordinate network change activities to ensure minimal service disruption and controlled delivery.
- Oversee emergency change requests, ensuring appropriate justification, governance, and timely response.
- Monitor network availability, outages, and permits to protect service performance and minimise operational risk.
- Analyse change and performance trends to identify improvements across suppliers and operational processes.
- Support governance forums and operational reviews, including change boards and availability meetings.
- Conduct risk and impact assessments to ensure safe implementation of network activities.
- Ensure compliance with operational controls such as site access, permits, and network handover processes.
Who we’re looking for: We’re looking for a hands-on Change Enablement pro who can drive safe, seamless network changes and get the best from suppliers and teams.
- ITIL Foundation V3/4 or equivalent experience.
- Change management and Availability management experience.
- Confident communicator with excellent organisational skills.
- Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
If you also have the following, we’re especially interested in talking to you:
- Experience of collaboratively working with remotely located, cross-functional teams.
- Safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of BMC Remedy.
- Experience of working in or with a JV organisation.
If you love turning complex change into smooth delivery, inspiring teams, and protecting service performance, then this role will give you real impact and career growth.
Change Enablement Specialist employer: Mobile Broadband Network Ltd (MBNL)
Contact Detail:
Mobile Broadband Network Ltd (MBNL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Enablement Specialist
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to change management. It’s a great way to make connections and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for interviews by practising common change enablement scenarios. Think about how you would handle specific challenges in managing network changes and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your knowledge of ITIL and change management methodologies during conversations. This will demonstrate your expertise and commitment to delivering best-in-class services, which is exactly what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at MBNL.
We think you need these skills to ace Change Enablement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Change Enablement Specialist role. Highlight your experience with change management and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about change enablement and how you can help protect service performance. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: As a Change Enablement Specialist, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly. We love candidates who can inspire teams and keep everyone aligned!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mobile Broadband Network Ltd (MBNL)
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially ITIL Foundation V3/4. Be ready to discuss how you've successfully managed change in the past and how you can apply those experiences to ensure minimal disruption at MBNL.
✨Showcase Your Communication Skills
As a Change Enablement Specialist, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've communicated complex changes clearly and concisely, especially when working with cross-functional teams or suppliers.
✨Demonstrate Your Risk Management Expertise
Be prepared to talk about how you've conducted risk and impact assessments in previous roles. Highlight specific instances where your proactive approach helped mitigate risks and ensured smooth service delivery.
✨Familiarise Yourself with MBNL's Ecosystem
Research MBNL’s operational services and understand their Annual Operating Plan (AOP). Knowing the key players like EE/BT and Three will help you articulate how you can align with their goals and contribute to maximising stakeholder value.