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- Tasks: Lead and manage Planned Preventative Maintenance for site operations with suppliers.
- Company: Join MBNL, a leader in network infrastructure, committed to equality and innovation.
- Benefits: Enjoy hybrid work options, flexible hours, and a supportive environment.
- Why this job: Make an impact by improving service performance and fostering inclusivity in a dynamic team.
- Qualifications: Strong experience in PPM management and relationship building is essential.
- Other info: Opportunity to work with cross-functional teams and influence senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with our suppliers. This is a hybrid role with 2 days per week based in our Reading office.
What you will do:
- Own & proactively manage the delivery of the PPM programme & follow on maintenance activities by the supplier ecosystem against contractual obligations & industry benchmarks.
- Undertake direct intervention to identify root causes of service underperformance, instigating recovery initiatives to deliver and improve service performance.
- Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status and incremental service demand due to condition to achieve agreed business outcomes and performance targets.
- Responsible, in conjunction with the MBNL H&S, infrastructure management, estates and compliance teams to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem.
- Work with the MBNL Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets.
What we are looking for:
- Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks.
- Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
- Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders.
- Experience of working with, briefing, and influencing senior members of leadership teams.
- Experience of managing the natural tensions between customer, commercial and technical requirements.
- Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high performance teams.
Nice to have:
- Experience of managing remotely located, cross-functional teams.
- Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of working in or with a JV organisation.
MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC employer: Mobile Broadband Network Limited
Contact Detail:
Mobile Broadband Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in Planned Preventative Maintenance (PPM). Understanding industry benchmarks will not only help you in interviews but also demonstrate your commitment to excellence in site operations.
✨Tip Number 2
Network with professionals in the field, especially those who have experience managing PPM functions. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supplier relationships and improved performance in past roles. Being able to articulate your experiences will set you apart from other candidates.
✨Tip Number 4
Research MBNL's values and their commitment to diversity and inclusion. Showing that you align with their culture and can contribute positively to their environment will make a strong impression during the interview process.
We think you need these skills to ace Site Operations Manager (Planned Preventative Maintenance) - 18 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Planned Preventative Maintenance and site operations. Use specific examples that demonstrate your ability to manage suppliers and improve service performance.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and requirements outlined in the job description. Emphasise your experience in leading PPM functions and managing contractor performance, while also showcasing your understanding of organisational dynamics.
Highlight Relevant Skills: In your application, clearly outline your skills related to stakeholder management, compliance knowledge, and continuous improvement. Use bullet points for clarity and ensure they align with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Understand the PPM Landscape
Make sure you have a solid grasp of Planned Preventative Maintenance (PPM) principles. Be prepared to discuss your experience in establishing and leading PPM functions, as well as how you've achieved performance targets and industry benchmarks in previous roles.
✨Showcase Your Relationship-Building Skills
This role requires strong relationship management with suppliers and stakeholders. Prepare examples of how you've built effective relationships in the past, especially in challenging situations, and how you've influenced senior leadership teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified root causes of service underperformance and implemented recovery initiatives. Highlight your analytical skills and your ability to think critically under pressure.
✨Highlight Your Compliance Knowledge
Given the importance of safety and compliance in this role, be prepared to talk about your knowledge of safety standards and compliance requirements in the context of mobile or fixed network technologies. Share any relevant experiences that demonstrate your commitment to maintaining high standards.
