At a Glance
- Tasks: Lead Transmission performance and ensure delivery against KPIs while driving continuous improvement.
- Company: Join MBNL, a key player in network reliability and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact on network performance and customer satisfaction.
- Qualifications: Experience in operational performance and strong technical knowledge of Transmission technologies.
The predicted salary is between 55000 - 65000 £ per year.
The Transmission Performance Manager plays a critical role within MBNL’s Operational Services environment, leading the performance, resilience, and continuous improvement of the Transmission domain while contributing to wider network outcomes. Working across MBNL, shareholders, and suppliers, the role ensures services are delivered against agreed KPIs and expectations. Acting as a key interface, it combines performance insight, supplier management, and technical expertise to protect service availability and drive improvement.
Why this role matters
Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility, and accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance and continuous improvement, the role supports consistent, high quality service delivery. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do
- Lead Transmission performance, ensuring delivery against KPIs and service levels
- Develop reporting, governance, and performance insight frameworks
- Identify risks and trends, driving proactive recovery and prevention
- Assure supplier performance and drive accountability across the ecosystem
- Deliver continuous improvement initiatives to enhance efficiency and outcomes
- Support operational readiness for new infrastructure and change activity
- Ensure appropriate governance, controls, and assurance are in place
- Act as the key interface for Transmission performance across stakeholders
- Provide clear performance visibility to EE/BT and Three
- Act as the Transmission subject matter expert across the domain
Who we’re looking for
- Experience in operational performance environments (availability, incident, or change)
- Proven ability managing performance across multiple suppliers
- Strong technical knowledge of Transmission technologies (access, backhaul, IP/core)
- Understanding of KPI/SLA frameworks and service performance measurement
- Experience in incident, problem, or continuous service improvement
- Strong analytical and problem solving capability
- Excellent stakeholder engagement and influencing skills
- ITIL qualification or equivalent experience
If you also have the following, we’d especially like to hear from you
- Experience in telecoms network operations or infrastructure environments
- Exposure to cross domain performance and service integration
- Experience working in a joint venture or multi stakeholder environment
Transmission Performance Manager - GGS 13 in Reading employer: Mobile Broadband Network Limited
MBNL is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Central Reading, our hybrid working model offers flexibility while fostering strong teamwork and innovation. With a focus on continuous improvement and performance excellence, we empower our employees to make a meaningful impact on network reliability and customer experience.
Contact Details:
Mobile Broadband Network Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transmission Performance Manager - GGS 13 in Reading
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Mobile Broadband Network Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Mobile Broadband Network Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Transmission Performance Manager - GGS 13 in Reading
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Mobile Broadband Network Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Mobile Broadband Network Limited.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
