At a Glance
- Tasks: Design and implement service changes to enhance network performance for major telecoms.
- Company: Join MBNL, a key player in the UK's mobile network operations.
- Benefits: Hybrid working model with opportunities for professional growth and development.
- Other info: Dynamic role with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact on the UK's mobile network reliability and customer experience.
- Qualifications: Experience in service design, strong stakeholder engagement, and knowledge of ITIL v4.
The predicted salary is between 70000 - 90000 £ per year.
Design services. Deliver change. Enable better network outcomes. The Service Design and Transformation Manager plays a key role within MBNL’s Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for EE/BT and Three.
Working across MBNL and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high quality operational performance.
Why this role matters: The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures MBNL can adapt its services in a structured and controlled way—without compromising stability, efficiency, or customer experience.
By combining service design expertise with strong stakeholder engagement, this role enables MBNL to deliver meaningful change across complex operational environments. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do: You’ll lead the design and implementation of service changes across MBNL’s operational landscape. You’ll:
- Own and develop revised service designs aligned to changing shareholder requirements
- Engage and collaborate with stakeholders across MBNL, EE/BT, and Three to ensure alignment
- Define the changes required across operational processes, service models, and delivery structures
- Lead the implementation of service design changes into live operations
- Identify and support OSS/IT system requirements needed to deliver service changes
- Ensure service designs are scalable, practical, and aligned to operational realities
- Support the transition of new or updated services into business as usual delivery
Who we’re looking for: You’re a service design or transformation professional who can translate strategy into delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to change.
You’ll bring:
- Strong understanding of ITIL v4 frameworks and service management principles
- Experience in telecoms, infrastructure, or operational service environments
- Knowledge of end-to-end service delivery across operations, access, estates, and service management
- Strong stakeholder engagement skills, including influencing senior leaders
- Experience defining and measuring service performance and KPIs linked to customer outcomes
- A track record of embedding best practice and driving continuous improvement
If you also have the following, we’d especially like to hear from you: Experience in safety, quality, or compliance environments and/or joint venture settings is desirable. If you enjoy turning data into meaningful insight and driving real operational impact, we’d love to hear from you.
Service Design & Transformation Manager - 6 month contract or internal secondment in Reading employer: Mobile Broadband Network Limited
At MBNL, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Central Reading office offers a dynamic environment where employees can thrive, with opportunities for professional growth and development in the fast-paced telecom sector. Join us to make a meaningful impact on the UK's mobile network while enjoying the benefits of a supportive team and a commitment to continuous improvement.
Contact Details:
Mobile Broadband Network Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Transformation Manager - 6 month contract or internal secondment in Reading
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Mobile Broadband Network Limited. Don’t underestimate word-of-mouth – it’s massive in our field!
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✨Check for Temporary Roles on Niche Job Boards
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✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Mobile Broadband Network Limited.
We think you need these skills to ace Service Design & Transformation Manager - 6 month contract or internal secondment in Reading
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Mobile Broadband Network Limited and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Mobile Broadband Network Limited will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Mobile Broadband Network Limited.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Mobile Broadband Network Limited.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Mobile Broadband Network Limited. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
