The IT Fulfilment Administrator plays a key role within MBNL’s Technology & Information function, supporting the delivery and administration of IT services across the organisation. Working closely with MBNL colleagues, suppliers, and service partners, the role ensures users have timely access to approved systems and tools while supporting licence management, onboarding activities, reporting, and operational governance across Corporate and Enterprise IT services.
Why this role matters
Reliable access to systems, applications, and data is fundamental to MBNL’s ability to operate efficiently and safely. This role helps ensure that employees, partners, and suppliers have access to the right tools at the right time, while maintaining security, governance, and operational control. By supporting IT service fulfilment and digital transformation activities, the role contributes directly to the effectiveness of MBNL’s technology environment. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do
- Facilitate user access to Corporate and Enterprise IT systems and tools
- Support onboarding activities for employees, partners, suppliers, and external organisations
- Provide guidance and support for accessing approved IT applications and services
- Monitor software licence utilisation across Microsoft 365, Azure, Sitetracker, and other platforms
- Support forecasting, procurement, and management of software licences and IT tools
- Assist with managing access to documents, systems, and data to maintain security compliance
- Support maintenance of the IT Operational Risk Register
- Produce and enhance reports, spreadsheets, and management information
- Work closely with business stakeholders to ensure appropriate access controls are maintained
- Support document management, planning activities, and updates to key operational artefacts
- Identify opportunities for continuous improvement across IT fulfilment processes and services
Who we’re looking for
- Degree level education or equivalent professional experience
- Good working knowledge of Microsoft Office applications and Copilot
- Strong organisational and administrative skills
- Ability to work accurately across multiple tasks and priorities
- Strong communication and stakeholder engagement skills
- A proactive, self motivated approach with an inquisitive mindset
- Ability to analyse information and develop clear reporting outputs
- Interest in technology, processes, and continuous improvement
If you also have the following, we’d especially like to hear from you
- Experience supporting IT service delivery or system administration activities
- Experience with licence management, software asset management, or IT governance processes
- Interest or experience in cyber security
- Experience supporting digital transformation or technology change initiatives
#J-18808-Ljbffr
IT Fulfilment Administrator - 12 month FTC or internal secondment - GGS 9/10 in Reading employer: Mobile Broadband Network Limited
MBNL is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a significant impact in the telecommunications sector. With a strong focus on employee development, MBNL offers numerous growth opportunities and encourages continuous improvement, ensuring that team members are well-equipped to excel in their roles. Located in Central Reading, the hybrid work model provides flexibility while allowing employees to engage directly with a dynamic team dedicated to delivering the best network experience at the lowest cost.
Contact Details:
Mobile Broadband Network Limited Recruitment Team
