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- Tasks: Manage Problem Management & Continuous Improvement to enhance network service delivery.
- Company: MBNL values diversity and inclusion, fostering innovation through varied perspectives.
- Benefits: Enjoy flexible working arrangements and a supportive environment for personal growth.
- Why this job: Join a high-performing team focused on delivering excellent customer experiences and operational excellence.
- Qualifications: Strong communication skills and deep Telco infrastructure experience are essential.
- Other info: This hybrid role requires at least two days in the Central Reading office.
The predicted salary is between 43200 - 72000 £ per year.
The Operational Services directorate is responsible for ensuring network site accessibility and availability. It manages the operation, enablement, and management of network infrastructure to enable EE/BT and Three to deliver excellent customer experiences at minimal cost. Reporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practices to identify and resolve root causes of Incidents and Events, preventing recurrence through strong cross-functional collaboration. This is a hybrid role requiring a minimum of two days per week in our Central Reading office.
Key Responsibilities:
- Own and manage the delivery of Problem Management & CI by MBNL’s partners to achieve business outcomes and targets set by EE/BT, Three, and the MBNL Board.
- Continuously improve methodologies, processes, systems, controls, capabilities, and relationships to deliver a best-in-class operational service.
- Collaborate with peer teams in the supplier ecosystem, EE/BT, Three, and MBNL to create a high-performing, service-oriented organization.
- Identify, prioritize, and progress problem investigations to resolution proactively.
- Ensure supplier outcomes align with agreed targets.
- Identify operational and business risks and escalate appropriately.
- Coordinate with Incident and Change Management to ensure quality inputs into problem management.
- Implement improvement initiatives to enhance service effectiveness and network resilience and performance.
Desired Skills and Experience:
- Strong communication skills suitable for Director/C-Suite interactions.
- Deep Telco infrastructure experience in an operational role.
- Experience building effective relationships and influencing stakeholders within organizational politics.
- Proven track record of implementing industry best practices.
- Technical understanding of mobile telecommunications networks and infrastructure.
- Ability to work under pressure in a highly demanding environment.
- Strong knowledge of methodologies, processes, and capabilities for delivering top-tier technical and business services.
Desirable:
- Experience managing and working collaboratively with remote, cross-functional teams.
- Experience working in or with a JV organization.
At MBNL, we value inclusion, diversity, and equality. We strive to create an environment where everyone can thrive, fostering innovation through diverse perspectives. We offer flexible working arrangements to support your career and personal priorities. MBNL is proud to hold the Armed Forces Covenant Gold Award and be Disability Confident accredited.
Problem & CI Manager employer: Mobile Broadband Network Limited
Contact Detail:
Mobile Broadband Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem & CI Manager
✨Tip Number 1
Familiarise yourself with the latest industry best practices in Problem Management and Continuous Improvement. This will not only help you understand the expectations of the role but also allow you to speak confidently about how you can implement these practices at MBNL.
✨Tip Number 2
Network with professionals in the telecommunications sector, especially those who have experience in operational roles. Engaging with them can provide insights into the challenges faced in the industry and how you can position yourself as a solution provider.
✨Tip Number 3
Prepare to discuss your experience in building relationships and influencing stakeholders. Think of specific examples where you've successfully navigated organisational politics to achieve business outcomes, as this is crucial for the role.
✨Tip Number 4
Showcase your technical understanding of mobile telecommunications networks during interviews. Be ready to explain how your knowledge can contribute to enhancing service effectiveness and network resilience at MBNL.
We think you need these skills to ace Problem & CI Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in problem management and continuous improvement. Use specific examples from your past roles that demonstrate your ability to manage incidents and collaborate with cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, particularly your experience with telecommunications infrastructure and stakeholder management.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, consider including examples of how you've effectively communicated with senior management or influenced stakeholders in previous positions. This will demonstrate your suitability for Director/C-Suite interactions.
Highlight Industry Best Practices: Mention any specific industry best practices you have implemented in your previous roles. This could include methodologies or processes that improved operational efficiency or service delivery, showcasing your proactive approach to problem management.
How to prepare for a job interview at Mobile Broadband Network Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Problem & CI Manager role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits the position.
✨Showcase Your Communication Skills
Given the need for strong communication skills suitable for Director/C-Suite interactions, prepare examples that demonstrate your ability to communicate effectively with various stakeholders. Highlight instances where you've influenced decisions or built relationships.
✨Prepare for Technical Questions
Brush up on your technical understanding of mobile telecommunications networks and infrastructure. Be ready to discuss industry best practices and how you've implemented them in previous roles, as this is crucial for the position.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific examples of how you've identified and resolved root causes of incidents in the past. Emphasise your proactive approach to problem management and your ability to work under pressure in demanding environments.
