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For Companies At a Glance
- Tasks: Drive seamless network changes and ensure minimal service disruption.
- Company: Join MBNL, a leader in operational excellence and change management.
- Benefits: Hybrid work model, career growth opportunities, and a dynamic team environment.
- Why this job: Make a real impact by ensuring network stability and enhancing stakeholder value.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Collaborate with cross-functional teams and enjoy a hands-on role.
The predicted salary is between 36000 - 60000 £ per year.
Deliver great change across the ecosystem to protect services, reduce risk, and maximise stakeholder value. The Change Enablement Specialist sits at the heart of MBNL's Operational Services organisation, playing a key role in managing the delivery of Change Enablement services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP (Annual Operating Plan).
You will assist and proactively manage service availability, risk and impact of all changes implemented across the MBNL estate against contractual obligations and industry benchmarks.
Why this role matters
This role makes sure change strengthens the network — not disrupts it. At MBNL, it keeps suppliers aligned, risk controlled, and services stable for our shareholders. Bottom line: smart governance, zero surprises, maximum value. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do
- The Change Enablement Specialist ensures that all network changes are delivered safely, efficiently, and with minimal impact, protecting service performance and supporting MBNL's operational excellence.
- Manage and coordinate network change activities to ensure minimal service disruption and controlled delivery.
- Oversee emergency change requests, ensuring appropriate justification, governance, and timely response.
- Monitor network availability, outages, and permits to protect service performance and minimise operational risk.
- Analyse change and performance trends to identify improvements across suppliers and operational processes.
- Support governance forums and operational reviews, including change boards and availability meetings.
- Conduct risk and impact assessments to ensure safe implementation of network activities.
- Ensure compliance with operational controls such as site access, permits, and network handover processes.
Who we're looking for
- We're looking for a hands‐on Change Enablement pro who can drive safe, seamless network changes and get the best from suppliers and teams.
- ITIL Foundation V3/4 or equivalent experience.
- Change management and Availability management experience.
- Confident communicator with excellent organisational skills.
- Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
- Experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
We're especially interested if you also have the following
- Experience of collaboratively working with remotely located, cross‐functional teams.
- Safety/quality/compliance knowledge of mobile or fixed network technologies.
- Experience of BMC Remedy.
- Experience of working in or with a JV organisation.
If you love turning complex change into smooth delivery, inspiring teams, and protecting service performance, then this role will give you real impact and career growth.
Change Enablement Specialist - 12 Month Contract Or Internal Secondment in London employer: Mobile Broadband Network Limited
Contact Detail:
Mobile Broadband Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Enablement Specialist - 12 Month Contract Or Internal Secondment in London
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or local meetups related to change management. It’s a great way to learn about opportunities and make connections that could lead to your next role.
✨Tip Number 2
Prepare for interviews by practising common change enablement scenarios. Think about how you would handle emergency change requests or risk assessments. This will help you showcase your expertise and confidence during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to ensure your application lands directly in front of the hiring team.
We think you need these skills to ace Change Enablement Specialist - 12 Month Contract Or Internal Secondment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Change Enablement Specialist role. Highlight your experience in change management and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about change enablement and how you can help MBNL achieve its goals. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Change Enablement Specialist, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it's through your CV or cover letter, let us see your confident communication style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mobile Broadband Network Limited
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially ITIL Foundation V3/4. Be ready to discuss how you've applied these methodologies in past roles, and think of specific examples where you successfully managed change with minimal disruption.
✨Showcase Your Communication Skills
As a Change Enablement Specialist, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your communication style and provide examples of how you've coordinated with cross-functional teams or suppliers to achieve successful outcomes.
✨Prepare for Risk and Impact Assessments
Since this role involves conducting risk and impact assessments, be prepared to discuss your approach to identifying potential risks and how you've mitigated them in previous projects. Bring along any relevant metrics or case studies that highlight your success in this area.
✨Demonstrate Your Organisational Skills
This position requires excellent organisational skills to manage multiple change activities. Think about how you prioritise tasks and keep track of progress. Be ready to share tools or methods you use to stay organised and ensure smooth delivery of changes.