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- Tasks: Install and maintain innovative machines in the food industry while solving customer issues.
- Company: Join Moba, a world leader in egg processing technology with over 75 years of experience.
- Benefits: Enjoy competitive pay, extensive training, and generous holiday allowances.
- Other info: Experience a supportive culture with company events and excellent career progression.
- Why this job: Make a real impact in a dynamic role with opportunities for travel and personal growth.
- Qualifications: Electrical/mechanical background and a full clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
For our UK office based in Telford, we are looking for an experienced field service engineer. Moba is a world leader in innovative machines for grading, packing and processing eggs in the food industry based in the Netherlands. With more than 850 colleagues and a history going back over 75 years, we build the most high-quality technical systems, from design to production and from installation to service.
As an International Field Service Engineer, you are responsible for:
- Installing machines, maintaining existing machines, and solving malfunctions at customers.
- Reporting to our Service Manager in Telford.
Key responsibilities include:
- Average of 100 overnights per year away from home.
- Be prepared to attend service calls at short notice and work long days.
- During installation of new machinery, work 12 straight days, 10 - 12 hours per day.
- Willing to work weekends and nightshifts.
- Spend time at Moba UK (Telford) for training on procedures, paperwork, machine manuals, systems, and training.
- Attend various application training at Moba Netherlands.
- Willing to attend overseas installations.
- Out of hours call-out support (during training with experienced engineer and thereafter when qualified to attend solo).
- Upon successful completion of training, join our on-call activities covering 24/7 support to the UK (Around 1 week every 6 weeks).
Requirements:
- Electrical / mechanical background demonstrated verbally and through a formal qualification.
- Experience working within food processing / manufacturing / electrical / mechanical environment.
- Telephone 'helpdesk' support and advice to customers and colleagues.
- Able to write detailed service reports.
- Full clean driving licence.
- Aware of the need for quality and take this awareness into your work.
- Anticipate customer requirements and translate this into concrete actions, balancing the interests of the organisation and the customer.
Benefits:
- Extensive training program.
- ~23 days holiday (increasing by one day for each 5 years completed, up to a maximum of 5 additional days) plus 8 statutory holidays per annum and 3 Christmas gifted days.
- ~ Excellent overtime pay.
- ~ Addition of average holiday pay (based on overtime).
- ~ Staying away from home allowance of £30 per night and nightwork allowance of £100 per shift.
- ~ Food allowance.
- ~ Company vehicle (typically Ford Connect).
- ~ Company Barclaycard, mobile phone, and laptop.
- ~ Pension scheme, Healthcare, and Insurance benefit.
- ~ Company events.
Weekend Field Service Engineer in Telford employer: Moba Group
Contact Detail:
Moba Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Field Service Engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who have experience with field service roles. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled challenges in previous roles, especially in high-pressure situations. We want to see that you can think on your feet!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know why you're excited about working with Moba and how you can contribute to their mission in the food industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Moba!
We think you need these skills to ace Weekend Field Service Engineer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Weekend Field Service Engineer role. Highlight your electrical and mechanical background, and any relevant experience in food processing or manufacturing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your willingness to work weekends and nights, and how you can anticipate customer needs. We love seeing enthusiasm!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've solved malfunctions or issues in previous roles. We value engineers who can think on their feet and provide excellent service to our customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moba team!
How to prepare for a job interview at Moba Group
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical knowledge. Be ready to discuss your qualifications and experiences in the food processing or manufacturing environment. They’ll want to see that you can handle the technical aspects of the job, so prepare some examples of past work that highlight your skills.
✨Show Your Flexibility
This role involves a lot of travel and working odd hours, so be prepared to talk about your availability. Share any previous experiences where you had to adapt to changing schedules or work under pressure. It’s all about showing that you can handle the demands of the job!
✨Customer Focus is Key
Since you'll be interacting with customers regularly, demonstrate your understanding of customer service. Think of specific instances where you anticipated customer needs or resolved issues effectively. This will show that you’re not just technically skilled but also great at building relationships.
✨Prepare for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you would handle a malfunction on-site or how you’d approach a new installation. Practise articulating your thought process clearly, as this will showcase your problem-solving abilities and hands-on experience.